topic Re: Green valley wi in Arlo Go 2

arlogo2 which worked until trial was done.

aevraets — Fri, 09 Dec 2022 17:30:30 GMT

We have the arlogo2 which worked until trial was done. Our cameras are on the cell network. So I purchased a plan. Then I called Arlo and spoke with a very nice tech. He informed me that I had to purchase a firmware subscription, which I did. Still my cameras do not store my videos. I even tried to drag cameras into plan through the app on a laptop to add to my plan. It will not let me do it. I would like some suggestions please.

Re: Green valley wi

StephenB — Fri, 09 Dec 2022 13:55:58 GMT

@aevraets wrote:

Then I called Arlo and spoke with a very nice tech. He informed me that I had to purchase a firmware subscription, which I did.

He might have been nice, but wasn't Arlo - they never charge for firmware updates.

https://kb.arlo.com/000062119/How-can-I-avoid-Arlo-support-scams

Did you google the phone number? Usually that does lead to a scam support site.