topic Android app can't register camera to account - use a laptop browser in Arlo Go 2

Arlo Go 2 reads QR code but app is unable to find it

Sahl — Sun, 20 Nov 2022 17:50:48 GMT

Hi,

My Arlo Go 2 camera reads QR code but app is unable to find it. I'm not using a SIM card, trying to configure it via WIFI.

I can see the camera is connected to WIFI my device (from connected devices option in the WIFI hotspot) but the app is still unable to find it.

(Please note that I'm the second owner of the camera )

Re: Arlo Go 2 reads QR code but app is unable to find it

jguerdat — Mon, 21 Nov 2022 14:54:41 GMT

Being the 2nd owner may imply that the original owner hasn't removed the camera from his account. If possible, contact him and have him check.

Re: Arlo Go 2 reads QR code but app is unable to find it

Sahl — Mon, 28 Nov 2022 15:18:41 GMT

I had contacted the seller but he confirmed that camera is not linked to his account.

The camera came with original box but it is possible that even he is not the first owner.

Can the Arlo unlock it if the first owner is unreachable? I have the box with same IMEI printed on it.

Re: Arlo Go 2 reads QR code but app is unable to find it

JamesC — Mon, 28 Nov 2022 19:43:03 GMT

Sahl,

Arlo agents do not have the ability to remove cameras from a customers account. You would need to contact the original seller to do this.

JamesC

Re: Arlo Go 2 reads QR code but app is unable to find it

Timcerise — Mon, 05 Dec 2022 17:44:56 GMT

I had the same thing happen with a new device. It was an android problem. I did the setup on a laptop browser and it worked and now I can see it in my app as well. It refused to let me register it in the app on multiple devices.

Android app can't register camera to account - use a laptop browser

Timcerise — Mon, 05 Dec 2022 18:02:45 GMT

After a 3 day nightmare since getting this device and going through multiple agents, one finally told me to try on a laptop browser vs wait forever for them to maybe fix it or totally wrong answers (like it wasn't working bc we didn't buy a subscription even though it came with one and it also says everywhere that it's not required as there is a 7 day recording free plan).

The browser activation was also glitchy and a pain but we finally got it to work and we can now see and operate the camera on our app.

Just posting to help others and save them the frustration.

On the laptop browser it locked up on the trust this device page so I chose not to trust the device (bc we've tried on so many trying to get it to work I guess). Then it locked up on checking for firmware updates. I refreshed the page and it made me log back in then I could finish the setup. After that I could see and operate it from my android app.