topic Re: Go 2 - Unable to Register in Arlo Go 2

Go 2 - Unable to Register

vanderkat17 — Fri, 22 Apr 2022 12:31:52 GMT

I just received a new Arlo Go 2 from Verizon, confirmed yesterday it is activated. I can make it through the entire setup process on the App until I have to name it and select a timezone. It errors our, "Error Occurred: something went wrong so your camera cannot be registered to your account please try again". Because I cannot get it to register, I am unable to get support because I "don't have a subscription/device", EXCEPT I DO. I am extremely frustrated as I have not had very good success trying to setup this simple camera since it was delivered last night.

Re: Go 2 - Unable to Register

JamesC — Fri, 22 Apr 2022 18:40:35 GMT

vanderkat17,

Which app are you using (iOS or Android)? Do you have a different device you could try using to complete setup? Is the behavior the same?

JamesC

Re: Go 2 - Unable to Register

vanderkat17 — Fri, 22 Apr 2022 19:22:10 GMT

Hi, Thanks for responding!

I'm using the Apple Arlo app (iPhone 12), my iOS and Arlo app are both up to date. I've uninstalled and reinstalled the app as well as created a whole new Arlo account with a different email address with no success. I've also restarted my phone multiple times. I attached the error I keep seeing.....I get this both trying to "add device" via wifi and when adding as is via LTE/data.

Kathleen

Re: Go 2 - Unable to Register

JamesC — Fri, 22 Apr 2022 20:04:08 GMT

vanderkat17,

I'll see what I can find out about this error. I will reach out to you in a private message to gather more informaiton.

JamesC

Re: Go 2 - Unable to Register

vanderkat17 — Fri, 22 Apr 2022 20:05:42 GMT

Thank you so much.

Re: Go 2 - Unable to Register

JeffMFA — Mon, 06 Jun 2022 20:37:45 GMT

Hi, I have a Go2 as well and cannot get it to connect at all. I've tried over wifi and over lte. I reached out to our verizon rep and even ordered a new sim. Both sims were confirmed activated and yet it still does not connect. I have tried multiple devices to include, pc on the my.arlo.com site, iphone that is up to date along with the most recent version of the arlo app, and on my personal phone that is android with the most recent arlo app. I really just need this to work for a customer.

Re: Go 2 - Unable to Register

JamesC — Tue, 07 Jun 2022 16:30:05 GMT

JeffMFA,

Are you seeing an error message during onboarding? At what point do you experience the issue?

JamesC

Re: Go 2 - Unable to Register

vanderkat17 — Tue, 07 Jun 2022 16:39:24 GMT

I ended up getting a different camera and had zero problems, thus far.

Re: Go 2 - Unable to Register

gary234 — Fri, 10 Jun 2022 03:09:09 GMT

i got the same issue. so trouble some!!!

Re: Go 2 - Unable to Register

gary234 — Fri, 10 Jun 2022 03:11:07 GMT

when you go to the screen wher eyou name the camera, and set the time, and it says error occurred when continue is pressed, really cant be bothered going back to shop to replace, please if anyone can help

Re: Go 2 - Unable to Register

JamesC — Fri, 10 Jun 2022 18:32:20 GMT

gary234,

Are you able to provide a screenshot of the error?

JamesC

Re: Go 2 - Unable to Register

Aphillips — Sun, 17 Jul 2022 13:43:28 GMT

Did you get this issue resolved?
If so what did you do as I’m having the same issue? Thank you

Re: Go 2 - Unable to Register

HMCS — Tue, 19 Jul 2022 16:48:43 GMT

Having a similar issue. When I first go the camera I tested the Arlo Go 2 with my cell's sim to verify functionality. When I went to get another sim for the camera, I deleted the device to set it up again and was getting a registration error.

Following the instructions below helped me re-register the camera and its working perfectly at this point.

https://www.arlo.com/en_eu/support/faq/1202749/How-do-I-reset-my-Arlo-Go-camera-to-factory-default-settings

Re: Go 2 - Unable to Register

JamesC — Wed, 20 Jul 2022 00:52:45 GMT

Aphillips,

A what point during onboarding are you experiencing an issue? Could you provide more details?

JamesC

Re: Go 2 - Unable to Register

BSanders38 — Fri, 12 Aug 2022 22:28:42 GMT

Please advise how to fix this issue. Goes fine until it gets to position the camera and it just keeps spinning. Have changed the SIMS card. Removed from app and everything else. Still not connected. Other 4 were fine

Re: Go 2 - Unable to Register

BSanders38 — Mon, 15 Aug 2022 14:13:25 GMT

James C - can you advise what the solution to this problem is? I have 5 cameras - 4 have worked perfectly and the 5th will not complete the set up no matter what I do. It gets all the way to where you set the position of the camera and it never gives me a picture and that is as far as it goes. Please advise the solution.

Re: Go 2 - Unable to Register

JamesC — Mon, 15 Aug 2022 17:34:15 GMT

BSanders38,

Consider factory resetting the camera as detailed on page 71 here: https://www.arlo.com/en-us/images/pdf/Arlov4SupportDocs/ArloGo2/202-50035-01_Arlo_Go2_UM_29sep2021.pdf

After the reset is complete, try onboarding again. Do you still experience the same behavior?

JamesC