topic Re: Go 2 won’t connect to LTE in Arlo Go 2

Go 2 won’t connect to LTE

Ossyguy — Fri, 03 Apr 2026 00:02:58 GMT

Hi. I have 3 go2 cameras monitoring a building site and the day before Easter break, they have all decided to not connect via LTE 4g. There is no WiFi onsite. I have spent 8-9 hours trying to connect them with no luck.

Re: Go 2 won’t connect to LTE

BrookeN — Fri, 03 Apr 2026 17:09:40 GMT

Can you please go through these troubleshooting steps:

https://kb.arlo.com/000063349/How-to-troubleshoot-Arlo-Go-2-Camera-LTE-cellular-installation-issues

Re: Go 2 won’t connect to LTE

Jonzey3000 — Sun, 05 Apr 2026 23:35:16 GMT

I too had a camera that has been working fine for years and it suddenly disconnected and wouldn’t reconnect. ended up setting the APN to telstra.internet manually and it worked.

Re: Go 2 won’t connect to LTE

Ossyguy — Mon, 06 Apr 2026 00:25:53 GMT

Hi Jonzey,

thanks for the reply. I’ve seen where I can enter the info, but how do I find out what info to enter in? I have the belong SIM cards. Thanks

Re: Go 2 won’t connect to LTE

Jonzey3000 — Mon, 06 Apr 2026 00:29:46 GMT

Mine is with belong too (perhaps it’s an issue specific to them) telstra.internet is what worked. Also I connected mine to wifi first then changed the APN when trying to connect to mobile network. Not sure if this is required.

Re: Go 2 won’t connect to LTE

Ossyguy — Mon, 06 Apr 2026 09:28:40 GMT

It worked. Just entered telstra.internet in. I was at my wits end with them. Thanks again. You’re a legend

Re: Go 2 won’t connect to LTE

thedrover — Sun, 19 Apr 2026 05:18:13 GMT

Guys

I'm having the same issue connecting the Arlo go2 camera's to Belong network. I can't find the spot where I add the Telstra APN info. Can you explain how I get to this page.

Re: Go 2 won’t connect to LTE

Jonzey3000 — Sun, 19 Apr 2026 05:23:29 GMT

For me it’s settings (gear icon)> cellular network > APN settings.
I can’t recall where it was prior to pairing but I think I connected the camera via wifi first, then I was presented with APN settings option when changing to cellular.

Re: Go 2 won’t connect to LTE

Ossyguy — Sun, 19 Apr 2026 05:59:12 GMT

when you try and connect, then it times out, this screen pops up. Just enter telstra.internet into username I think, then try connect again.

Re: Go 2 won’t connect to LTE

thedrover — Sun, 19 Apr 2026 06:00:33 GMT

yes needs to fail to connect and then allows you to add in APN

I've been talking to the Arlo help desk for the last 3 weeks and they have told me it's a bigger software issue that the engineers were working on however don't have a fix and I then stumbled across your thread and boom fixed in 5 mins.

Great really appreciate your help