topic Re: Arlo Camera Events Not Recording In Feed in Arlo Go 2

Arlo Camera Events Not Recording In Feed

tamersradio6g — Sun, 21 Dec 2025 18:22:34 GMT

I have an Arlo Secure Single-Camera Subscription, which was recording events for my Arlo Pro 3 camera, until its base station was stolen recently. I had to replace the Arlo Pro 3 with an Arlo Go 2, since the Pro 3 was rendered useless without the base station but the subscription does not cover the theft of accessories. Now my new Arlo Go 2 camera’s events have not been recording for several weeks, though I removed my old camera gear from my account and the subscription has stayed the same.

I reached out to EU support by email a couple times, but have not yet received a response.

Re: Arlo Camera Events Not Recording In Feed

StephenB — Mon, 22 Dec 2025 19:54:32 GMT

@tamersradio6g wrote:

Now my new Arlo Go 2 camera’s events have not been recording for several weeks, though I removed my old camera gear from my account and the subscription has stayed the same.

Can you livestream the camera?

If you can, then also try making a manual recording while livestreaming.

Re: Arlo Camera Events Not Recording In Feed

tamersradio6g — Mon, 22 Dec 2025 22:02:41 GMT

Thank you for your response. I can livestream, but I do not have the option to manually record while doing so.

Re: Arlo Camera Events Not Recording In Feed

StephenB — Tue, 23 Dec 2025 13:20:26 GMT

@tamersradio6g wrote:

Thank you for your response. I can livestream, but I do not have the option to manually record while doing so.

Ok. That suggests that the camera is not in a subscription plan.

Did you cancel your single camera sub and resubscribe when you got the new camera? If not, you need to do that.

Re: Arlo Camera Events Not Recording In Feed

tamersradio6g — Tue, 23 Dec 2025 13:36:21 GMT

Thank you, I suspected my plan was still attached to the old camera. I have a discount applied to my account, can that be carried over?

Re: Arlo Camera Events Not Recording In Feed

StephenB — Tue, 23 Dec 2025 13:40:46 GMT

@tamersradio6g wrote:

Thank you, I suspected my plan was still attached to the old camera. I have a discount applied to my account, can that be carried over?

I don't know about the discount. I'm tagging the mods - @BrookeN , @ShayneS , @JamesC - as they can faciliate a connection with Arlo Support (who could help with that question).

Re: Arlo Camera Events Not Recording In Feed

tamersradio6g — Tue, 23 Dec 2025 19:43:03 GMT

I was able to get the camera’s events to start recording in the feed, after removing and then adding the camera back again. Thank you for your assistance!