topic Re: Case update 00696179. Trying to respond to this case via 'update'. in Arlo Go 2

Case update 00696179. Trying to respond to this case via 'update'. Page Unavailable Sorry, but the

daroston — Wed, 26 Feb 2025 10:37:37 GMT

Case update 00696179. Trying to respond to this case via 'update'. The below is all I get fror several days and therefore not able to update my case. How do I update my case?

Page Unavailable

Sorry, but the requested page is unavailable due to a server issue. Our engineers are working on it, please check back later.

Re: Case update 00696179. Trying to respond to this case via 'update'. Page Unavailable Sorry, but

jguerdat — Wed, 26 Feb 2025 14:31:45 GMT

At least in the past the link was truncated in the email. Try right-clicking on it (or long press on a phone) and copy the URL to be pasted into the browser.

Re: Case update 00696179. Trying to respond to this case via 'update'. Page Unavailable Sorry, but

daroston — Wed, 26 Feb 2025 17:06:52 GMT

I do not understand 'try right-clicking on it' - right clicking on what?

- Try right-clicking on it (or long press on a phone) and copy the URL

I click on UPDATE to update my case with my address as requested but it will not allow me to update

Re: Case update 00696179. Trying to respond to this case via 'update'. Page Unavailable Sorry, but

jguerdat — Thu, 27 Feb 2025 15:07:50 GMT

That refers to right-clicking (if using a computer) or long pressing (if using a phone) on the link in the email so you can copy the full URL.

Re: Case update 00696179. Trying to respond to this case via 'update'.

daroston — Thu, 27 Feb 2025 16:25:07 GMT

Tried this and tried different browser and no difference so this does not help.

Just to check what you mean by the link, is it the update button?

That refers to right-clicking (if using a computer) or long pressing (if using a phone) on the link in the email so you can copy the full URL.

Regards,

David Roston

Re: Case update 00696179. Trying to respond to this case via 'update'.

BrookeN — Thu, 27 Feb 2025 16:56:37 GMT

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

Re: Case update 00696179. Trying to respond to this case via 'update'.

daroston — Fri, 28 Feb 2025 14:22:55 GMT

any time after 10 am

Re: Case update 00696179. Trying to respond to this case via 'update'.

daroston — Fri, 28 Feb 2025 10:06:56 GMT

You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

I do not know what dm means, and I can not find -then "Private Messenger." Then select "Turn on private messages" if it is turned off.

Regards

Re: Case update 00696179. Trying to respond to this case via 'update'.

StephenB — Fri, 28 Feb 2025 12:05:06 GMT

@daroston wrote:

I do not know what dm means,

It stands for "Direct Message". The forum software calls it "Private Message" so "PM" means the same as "DM".

@daroston wrote:

I can not find -then "Private Messenger." Then select "Turn on private messages" if it is turned off.

Start by looking for the envelope icon in the upper right of the forum page:

If you don't see it there, then click on your profile icon, and choose "my settings". The setting screen @BrookeN is talking about is here:

So select "Preferences" in the top bar first, then you should see "Private Messenger" in the bar underneath that.

Re: Case update 00696179. Trying to respond to this case via 'update'.

BrookeN — Fri, 28 Feb 2025 14:24:15 GMT

@daroston thank you for providing that information. I have reached out to support regarding the case listed above. They will contact you as soon as possible.