topic Re: Arlo go no video in Arlo Go 2

Arlo go no video

Samuelson10 — Thu, 09 Jan 2025 20:18:41 GMT

my cameras are out of state and they dinging me with motion, but they don’t record any video Verizon

Re: Arlo go no video

StephenB — Thu, 09 Jan 2025 20:42:07 GMT

@Samuelson10 wrote:

my cameras are out of state and they dinging me with motion, but they don’t record any video Verizon

If these are Go 2 cameras, then they require an Arlo Secure subscription to get cloud recording (in addition to a mobile data plan). So start by checking the subscription status.

If they are the first generation Arlo Go cameras, then they do have free 7-day cloud storage. However, that is limited to 5 unsubscribed cameras in the account. How many cameras do you have?

Re: Arlo go no video

Samuelson10 — Fri, 10 Jan 2025 19:20:03 GMT

they never required an arlo subscription before?

is this new?

Re: Arlo go no video

StephenB — Fri, 10 Jan 2025 20:34:33 GMT

@Samuelson10 wrote:

they never required an arlo subscription before?

is this new?

No, the Go 2 cameras have always required a subscription.

Can you double-check the model you have?

Arlo Go - VML4030
Arlo Go 2 - VML2030

When did you purchase the cameras?