topic Re: Remote cellular connection works very randomly with Arlo Go V2 in Arlo Go 2

Remote cellular connection works very randomly with Arlo Go V2

RikuM — Mon, 19 Aug 2024 15:36:29 GMT

Hi,

Not sure if anybody else has faced a problem that a remote connection (over cellular) for watching a live feed (or recording) with an Arlo go V2 works very well randomly or very rarely. It seems that the even the cellular signal strength is okay, the connection timing takes forever. And then finally saying the connection is not working (error appearing). Any ideas or any hints how to debug or improve the situation? Also, it seems that when the video connection works, it works okay but it works very rarely.

Note, I have done the followings already:

rebooted the camera
tried mobile app and web interface
synchronized the device again the camera again

Thanks in advance for the help.

Riku (Helsinki, Finland)

Re: Remote cellular connection works very randomly with Arlo Go V2

BrookeN — Fri, 23 Aug 2024 16:18:56 GMT

Please contact support. Within the app on your mobile device click on the silhouette on the top left ~ support center ~ the device that you are needing assistance with then choose the behavior you are seeing.

Re: Remote cellular connection works very randomly with Arlo Go V2

Helix-SWE — Sun, 29 Dec 2024 09:28:52 GMT

Hi Rinku,

I have the same problem with my two Arlo Go 2. Did you find any solution?

Re: Remote cellular connection works very randomly with Arlo Go V2

BrookeN — Mon, 30 Dec 2024 17:24:45 GMT

Please contact support within the app. Within the app on your mobile device click on the silhouette on the top left ~ support center ~ the device that you are needing assistance with then choose the behavior you are seeing.