topic Re: Library Delay in Arlo Go 2

Library Delay

Bitmanis — Mon, 14 Oct 2024 06:27:24 GMT

My arlo camera library is not showing videos from the night until its 12pm.

What can I do? Tryed to change the time zones but no changes, the problem still exists.

Re: Library Delay

Bitmanis — Tue, 15 Oct 2024 06:55:19 GMT

Any suggestions, help? Please

Re: Library Delay

BrookeN — Wed, 16 Oct 2024 16:32:56 GMT

Have you tried to uninstall the app and reinstall it?

Re: Library Delay

Bitmanis — Wed, 16 Oct 2024 16:53:50 GMT

Yes I tryed, but no changes..

Re: Library Delay

BrookeN — Wed, 16 Oct 2024 17:01:54 GMT

Please reach out to support within the app. They will be able to investigate this further with you.

Re: Library Delay

Bitmanis — Thu, 17 Oct 2024 04:44:48 GMT

There is only a virtual assistant who can answer me and it doesnt help..

Re: Library Delay

jguerdat — Thu, 17 Oct 2024 14:12:21 GMT

Do you have a subscription? That's needed to talk to official support. If needed, buy a monthly single camera plan for your camera so you can contact them. Once done, cancel the subscription.

Re: Library Delay

BrookeN — Thu, 17 Oct 2024 15:00:40 GMT

@Bitmanis you are on a trial subscription still so you should be able to reach out to support. What happens when you follow these steps?

https://www.arlo.com/en-us/support/

Re: Library Delay

StephenB — Thu, 17 Oct 2024 16:17:28 GMT

@Bitmanis wrote:

My arlo camera library is not showing videos from the night until its 12pm.

What country are you in?

We have seen reports of this in Australia and New Zealand, but I don't recall seeing them from folks in other countries.

Re: Library Delay

Bitmanis — Thu, 17 Oct 2024 17:43:01 GMT

Yes I am on trial version.

Happens only simple steps what to do but nothing that solves the problem and no chance to talk with a real people on live chat or call..

Re: Library Delay

Bitmanis — Thu, 17 Oct 2024 17:44:02 GMT

I am from Latvia (Europe).

Do you know how people solve their problems like this one in Australia and New Zealand?

Re: Library Delay

StephenB — Thu, 17 Oct 2024 17:48:13 GMT

@Bitmanis wrote:

no chance to talk with a real people on live chat or call..

@BrookeN's link shows you how to get phone support.

Re: Library Delay

StephenB — Thu, 17 Oct 2024 17:49:25 GMT

@Bitmanis wrote:

Do you know how people solve their problems like this one in Australia and New Zealand?

Arlo has to fix it. Not sure if that has been done already for Australia.