topic Re: Arlo go in Arlo Go 2

Help with payment

Lambisthelight — Mon, 19 Aug 2024 21:03:20 GMT

Hello,

I have been paying $4.99 a month , now it's $7.99 a month to Arlo. I am not sure what I'm paying for. Also , I got an email that said the payment couldn't go through. It's the same card that paid it in June. Do I have to have a subscription to have videos on the camera when actrivated? I can see it in live when I hit that button , but since this email there are no videos in the library.

Thanks

Re: Arlo go

StephenB — Fri, 16 Aug 2024 11:08:53 GMT

@Lambisthelight wrote:

Do I have to have a subscription to have videos on the camera when activated?

Yes. You also need the subscription for activity zones, smart notifications, and access to support.

I've tagged the mods - @BrookeN , @ShayneS , @JamesC - as they can create a support ticket on your behalf.

Re: Help with payment

ShayneS — Mon, 19 Aug 2024 21:04:15 GMT

Hi @Lambisthelight

Are you still experiencing this?

Re: Help with payment

Lambisthelight — Fri, 23 Aug 2024 03:18:02 GMT

I started a new subscription . I dont know why the payment suddenly stopped. its the same card. I do understand now , that what Ive been paying for all along IS a subscription. So I have the videos back & its working as expected. But its gone from $4.99 up to the end of Feb 2024 to $7.99

Lsmbisthelight