topic Re: Billing Issue in Arlo Go 2

Billing Issue

Melll — Fri, 23 Feb 2024 20:13:45 GMT

I have a billing issue on a subscription and need to chat or discuss...anyone have any idea how to contact the billing department? Went through virtual chat but keeps giving me a number to check on an order and requests a sales order number that is not current and will not let me go beyond that point to speak to anyone. Please help! It also asks for a label that I had to select to post and has nothing to do with my issue

Re: Billing Issue

BrookeN — Mon, 26 Feb 2024 16:05:13 GMT

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.

Re: Billing Issue

Melll — Mon, 26 Feb 2024 17:06:20 GMT

I received an email from Arlo stating the costs are rising and had a link in the body of the email to click on that was a special offer $59.99 a year. I clicked on the offer ....and when I did it said my total was $31.98? I now have 2 charges on my AmEx, one for $59.18 and a second charge for $31.98, plus the regular monthly subscription charge of $5.32. Help me get this mess straight. I received a phone call from Lily this morning, but thought it was a spam call...she is welcome to call back to discuss and I will pick up.

Please help.

Re: Billing Issue

BrookeN — Tue, 27 Feb 2024 15:15:46 GMT

I have reached back out to the correct team and let them know to reach back out to you.