topic Re: Arlo Go 2 - Does not appear in modes or automation in Arlo Go 2

Arlo Go 2 - Does not appear in modes or automation

JJDH — Sat, 08 Jul 2023 22:03:25 GMT

I have an Arlo Go 2 and an Arlo Secure subscription, along with a number of other Arlo cameras.

My Arlo Go 2 appears in my app, and sends alerts to my app, but does not appear in the Modes and Automations tab, so I am unable to set its behaviour on detecting motion. It also does not appear to respond to mode changes (e.g., it does not go into Standby mode). My other cameras work fine.

Is there a fix to this issue?

Re: Arlo Go 2 - Does not appear in modes or automation

jguerdat — Sun, 09 Jul 2023 14:02:59 GMT

Have you added a rule for the camera or does it not even appear as a choice to do so?

Re: Arlo Go 2 - Does not appear in modes or automation

JJDH — Sun, 09 Jul 2023 19:24:51 GMT

Thanks for your message. Unfortunately it is not appearing at all.

Re: Arlo Go 2 - Does not appear in modes or automation

jguerdat — Mon, 10 Jul 2023 13:25:43 GMT

Start by removing the camera from your account and reconnect it. Resetting may also be useful:

https://kb.arlo.com/000062438/How-do-I-factory-reset-and-re-sync-my-Arlo-camera

Re: Arlo Go 2 - Does not appear in modes or automation

psionic001 — Sun, 08 Oct 2023 22:32:22 GMT

Did you fix this issue? We also want to set some automations for arriving and setting to "Arm Home" then when we all depart, then set to "Arm Away" but can't find the option to do this.

With may other Arlo Ultra cameras this is possible.

Perhaps because the Go2 is LTE/Sim based, it has no wifi to detect presence or location? Just guessing.

Re: Arlo Go 2 - Does not appear in modes or automation

BrookeN — Wed, 11 Oct 2023 17:40:21 GMT

Did you try the steps that were mentioned to see if that resolves what you are seeing?

Start by removing the camera from your account and reconnect it. Resetting may also be useful:

https://kb.arlo.com/000062438/How-do-I-factory-reset-and-re-sync-my-Arlo-camera

Re: Arlo Go 2 - Does not appear in modes or automation

Johnnygo — Thu, 19 Oct 2023 08:04:17 GMT

I have the same problem with my go 2 camera, factory reset doesn't help, arlo please come up with a fix

Arlo Go 2 will dows not change to standby - keeps on recording?

Arina2009 — Mon, 13 Nov 2023 16:44:52 GMT

Hi. Arlo Go 2 keeps on recording and sending notifications even set to "standby". Everything else works. After setting to "standby" I get a notifications saying camera is standby, but no - still recording, still sending notifications like in "armed" mode.

What to do?

Re: Arlo Go 2 will dows not change to standby - keeps on recording?

StephenB — Mon, 13 Nov 2023 18:49:34 GMT

@Arina2009 wrote:

Hi. Arlo Go 2 keeps on recording and sending notifications even set to "standby". Everything else works. After setting to "standby" I get a notifications saying camera is standby, but no - still recording, still sending notifications like in "armed" mode.

What to do?

Go into the standby mode and look at the rule for the Arlo Go 2. Likely you will need to edit it (or remove it).

https://kb.arlo.com/000062777/About-Arlo-Routines-Modes-Rules-and-Automations

Re: Arlo Go 2 - Does not appear in modes or automation

kisipila — Sat, 25 Nov 2023 16:16:14 GMT

Confirmed: cannot add or modify rules, choosing the mode does not make any difference. Factory reset or remove/add camera does not help.

Re: Arlo Go 2 - Does not appear in modes or automation

BrookeN — Wed, 06 Dec 2023 16:22:00 GMT

This is being looked into to currently, we will post an update as soon as possible.

Re: Arlo Go 2 - Does not appear in modes or automation

Retired_Member — Fri, 12 Jan 2024 22:37:16 GMT

I just added an Arlo essential camera to my others, but automations will not show the new camera. The New camera does show up in modes, but not in automation. Why did things have to get so complicated? Please help!

Re: Arlo Go 2 - Does not appear in modes or automation

jguerdat — Sat, 13 Jan 2024 14:39:50 GMT

Not 100% sure but check the subscription status for the camera. If there's no sub, I suppose that could be the issue.

Re: Arlo Go 2 - Does not appear in modes or automation

BrookeN — Tue, 16 Jan 2024 15:05:15 GMT

Are you still not able to see the Arlo Essential in the automations?

Re: Arlo Go 2 - Does not appear in modes or automation

Bertil_komper — Wed, 17 Jan 2024 10:29:32 GMT

I just set up an account with two Arlo Go 2 cameras and a trial subscription.

I was very surprised to see that the "Add Rule" -option is greyed out under routines > modes

So what ends up happening now is that the cameras are triggering all the time since I can't tell what to do or what not to do in the different modes...

Re: Arlo Go 2 - Does not appear in modes or automation

BrookeN — Fri, 19 Jan 2024 15:45:24 GMT

Is the Add Device Rules button grayed out in Arm Away and Arm Home modes?

Re: Arlo Go 2 - Does not appear in modes or automation

JJDH — Fri, 19 Jan 2024 15:58:45 GMT

It is not greyed out for me. When I click through to it, the Arlo Go just does not appear as an option.

The Arlo Go does appear with a Device Rule already set in the Arm Away mode, but when I select it, there are no parameters or options, just the button to delete the rule.

Re: Arlo Go 2 - Does not appear in modes or automation

PVOS — Tue, 23 Jan 2024 09:23:33 GMT

Same Issue.

For Follow Up

Re: Arlo Go 2 - Does not appear in modes or automation

BrookeN — Fri, 09 Feb 2024 16:23:08 GMT

Thank you for sharing the behavior you are experiencing with the modes and automation not showing for the Go 2. The development team is currently looking into it. We will update the community when we have more information.

Re: Arlo Go 2 will dows not change to standby - keeps on recording?

Korttipiski — Thu, 14 Mar 2024 16:14:24 GMT

Hi!

I am unable to edit any rules in the Arlo secure app. “Add rules” is grey and I can’t access that menu. I have the same problem that I keep getting notifications when I switch to Standby mode. I would like to turn the notifications off when I’m in my garage. I can’t use the gps because my garage is in the same building where I live.