topic Re: Arlo Go 2 will not connect to LTE in Arlo Go 2

Arlo Go 2 will not connect to LTE

Jbedlow — Thu, 14 Dec 2023 15:41:28 GMT

Have a brand new Arlo go 2. Will not connect to LTE. Have got it connected to WiFi tried multiple SIM cards on Vodafone network which have also tried in a phone to make sure they work. All I keep getting is orange flashing lights which according to manual means cannot connect to network. Any help would be appreciated, I have tried ringing the UK support number but get hold for a while and then it hangs up. Many thanks

Re: Arlo Go 2 will not connect to LTE

BrookeN — Fri, 15 Dec 2023 15:46:26 GMT

Here is some links with some troubleshooting steps:

https://kb.arlo.com/1172803/Arlo-Go-series-camera-is-in-mobile-coverage-but-can-t-connect-to-the-cloud-what-do-I-do

https://kb.arlo.com/000062621/How-do-I-set-up-my-Arlo-Go-2-Camera

Re: Arlo Go 2 will not connect to LTE

Jbedlow — Fri, 15 Dec 2023 19:46:46 GMT

I have tried all of them already. The sim definitly works as have tried it in multiple devices.

Re: Arlo Go 2 will not connect to LTE

Jbedlow — Fri, 15 Dec 2023 19:52:27 GMT

Have also tried putting in the correct APN settings and it still doesnt work

Re: Arlo Go 2 will not connect to LTE

BrookeN — Mon, 18 Dec 2023 16:34:09 GMT

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.