topic Re: Motion sensing working opposite in Arlo Go 2

Motion sensing working opposite

Keke_llc19 — Sun, 24 Sep 2023 12:20:05 GMT

Wondering if anyone else is experiencing an Arlo Go Motion Detection Issue? On my cameras, if the icon is light gray, motion detection is ENabled; and if the icon is black, motion detection is DISabled. There is either malware, bad coding, or my neighborhood arlo hacker is back in my cameras.

Resetting the camera does not resolve the issue.

Re: Motion sensing working opposite

jguerdat — Sun, 24 Sep 2023 13:17:55 GMT

Is this true on both the app as well as the web client (my.arlo.com)?

Re: Motion sensing working opposite

Keke_llc19 — Sun, 24 Sep 2023 15:31:01 GMT

Hi. Yes, I am seeing this issue in both the Arlo app and my.arlo.com (web).

Re: Motion sensing working opposite

ShayneS — Tue, 26 Sep 2023 23:17:35 GMT

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to the Profile icon > Support Center > Select device > contact

Re: Motion sensing working opposite

Keke_llc19 — Wed, 27 Sep 2023 09:39:48 GMT

Thanks for the response.