topic Re: Arlo Go motion detection triggered by audio in Arlo Go

Arlo Go motion detection triggered by audio

Jabroni — Thu, 06 Jul 2017 18:49:17 GMT

I dont even have my audio alarm set. Yet every time audio is detected, the motion detection is triggered and the camera starts recording.

Once again, Arlo is using it's users as BETA testers.

My Arlo Go has been a really cool device. Im just so tired of basic functions not working. This is blatantly poor BETA quality control by Netgear / Arlo.

Re: Arlo Go motion detection triggered by audio

JamesC — Fri, 07 Jul 2017 18:51:47 GMT

Jabroni,

Audio will only start a recording if your rules tell the camera to detect motion on audio. Check your rules for the active mode and be sure Audio is unchecked for motion detection.

JamesC

Re: Arlo Go motion detection triggered by audio

Jabroni — Fri, 07 Jul 2017 19:16:48 GMT

James, as my original post clearly states, the audio alarm is not set.

Again, audio is "unchecked".

Yet it is audio that is triggering the motion detection.

Re: Arlo Go motion detection triggered by audio

jguerdat — Fri, 07 Jul 2017 19:23:10 GMT

How is it that you've determined that audio has been the trigger?

Re: Arlo Go motion detection triggered by audio

Jabroni — Fri, 07 Jul 2017 19:25:41 GMT

Because i can hear a automobile in the background. Behind the direction the canera is facing is a public road.

Every time a car drives by the camera goes off.

I check the recording and there is no motion. Only the audio in the background.

Re: Arlo Go motion detection triggered by audio

jguerdat — Fri, 07 Jul 2017 19:31:13 GMT

I'm not clear - is the camera facing the road or away?

If facing the road, is it possible that the motion simply isn't captured due to the startup lag of any of the wireless cameras? Post a screenshot of share a video so we see what you see.

Re: Arlo Go motion detection triggered by audio

Jabroni — Fri, 07 Jul 2017 19:32:17 GMT

Not facing the road.

Re: Arlo Go motion detection triggered by audio

Jabroni — Fri, 07 Jul 2017 19:33:55 GMT

The camera is facing the opposite direction that the sounds are coming from

Re: Arlo Go motion detection triggered by audio

jguerdat — Fri, 07 Jul 2017 19:41:12 GMT

Gotcha. One last question, any chance there's a reflection being seen from the car passing by, such as from a window? Cars reflect the sun's IR quite readily so if it can somehow get directed to the camera sensor that may be it.

Of course, others have also reported audio detection when disabled. Have you tried resetting and starting fresh? Be sure to check your firmware against what's posted in the Release Notes area here.

Re: Arlo Go motion detection triggered by audio

Jabroni — Fri, 07 Jul 2017 20:12:41 GMT

Pretty much zero chance that reflection is the cause. My driveway that my camera is facing is well above the public road where the noise is coming from.

I'll check the firmware. Regardless, as I said in my initial post, this should not be a firmware issue. Netgear shouldn't be releasing products that have so many blatant flaws that never should've survived the beta phase.

Re: Arlo Go motion detection triggered by audio

Jabroni — Fri, 07 Jul 2017 20:14:45 GMT

Firmware is up to date fwiw.

Re: Arlo Go motion detection triggered by audio

JamesC — Fri, 07 Jul 2017 22:17:14 GMT

Jabroni,

If you have email alerts enabled, it should indicate whether the trigger is an audio alert or a motion alert.

Which subject line shows for your alert emails?

Arlo has detected a sound. Here are the details:

Arlo has detected motion on one of your cameras. Here are the details:

This should help determine if it is audio or motion triggering the camera.

JamesC

Re: Arlo Go motion detection triggered by audio

Jabroni — Sat, 08 Jul 2017 04:41:30 GMT

JamesC, i cannot make it any more clear, it is audio that is setting off the motion detection.

If i stand behind the camera and yell, motion detection is triggered. Despite the notice subject line saying it was motion.

I can recreate the issue with consistency.

Re: Arlo Go motion detection triggered by audio

jguerdat — Sun, 09 Jul 2017 12:22:17 GMT

Time to open a case with support using the Contact Support link at the bottom.

Re: Arlo Go motion detection triggered by audio

JamesC — Tue, 11 Jul 2017 21:11:56 GMT

Jabroni,

This is not normal behavior. I agree with jguerdat above and recommend opening a support ticket to further investigate this issue. Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC

Re: Arlo Go motion detection triggered by audio

Jabroni — Wed, 12 Jul 2017 03:11:23 GMT

Ive tried opening a case.

As has been in the case in the past, if I click "Submit Your Email" in the "Drop Us a Line" feature of the support center, the website crashes and fails to send my issue to Netgear.

If one of you moderators could forward this thread to the appropriate parties, I would greatly appreciate it.

JamesC wrote:
Jabroni,

This is not normal behavior. I agree with jguerdat above and recommend opening a support ticket to further investigate this issue. Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC

Re: Arlo Go motion detection triggered by audio

jguerdat — Wed, 12 Jul 2017 12:44:13 GMT

I just tested this on my computer and had no problem submitting the form. Not sure why this would be a problem for you.

Re: Arlo Go motion detection triggered by audio

JamesC — Wed, 12 Jul 2017 15:28:55 GMT

Jabroni,

I have logged and escalated a support case on this issue. An agent should reach out to you via email as soon as possible.

JamesC

Re: Arlo Go motion detection triggered by audio

Jabroni — Wed, 12 Jul 2017 15:42:31 GMT

JamesC wrote:
Jabroni,

I have logged and escalated a support case on this issue. An agent should reach out to you via email as soon as possible.

JamesC

Thanks a ton JamesC