topic Re: Credit for Lower Tier Plan? in Arlo Go

Credit for Lower Tier Plan?

BrahmanProp — Fri, 07 Jul 2017 20:36:44 GMT

I purchased 15 minute annual subscription plan for Arlo Go, and then almost immediately realized that this would not be sufficient. If I now go to change the plan, it looks like I am supposed to purchase the upgraded plan for full price? No credit available for the 11 months, 20+ days of the unused lower tier plan that I just purchased? That is ridiculous if true. I understand perhaps not crediting for downgrading, but you're not going to credit me if I upgrade?

Re: Credit for Lower Tier Plan?

TomMac — Fri, 07 Jul 2017 21:08:59 GMT

you should be credited for the amount.... but it may take a call to Netgear Support IF the onlince doesn't function properly

https://www.arlo.com/en-us/support/contact.aspx

Re: Credit for Lower Tier Plan?

JamesC — Mon, 10 Jul 2017 15:32:43 GMT

BrahmanProp,

You should receive a credit for the unused portion of the subscription after completing the plan change. If you do not receive a refund, please let me know.

JamesC