topic Re: Billing in Arlo Go

Billing

DDinOregon — Thu, 19 Sep 2024 22:19:05 GMT

My credit card has been billed since May of 2023, then the cost increased in February of this year without my knowledge of any of this. We have no need for any subscription through you because we have monitoring with our cellular company, who also sold us the unit. I did not authorize these monthly charges.

Re: Billing

BrookeN — Mon, 23 Sep 2024 16:23:47 GMT

I have reached out to support regarding the charges you received for the subscription you no longer have. Support will be reaching out to you as soon as possible.

Re: Billing

Retired_Member — Tue, 31 Dec 2024 18:47:29 GMT

Our credit card just got charged $149.99, dated Dec 15, 2024. Description is "ARLO TECHNOLOGIES INC 408-638-XXXX CA.

We have not received any confirmation from ARLO by mail or email.

I originally subscribed December 12, 2023, for $129.99/yr + tax. It showed a "next renewal date of December 12, 2024".

I need confirmation that indeed my ARLO subscription will continue thru December 12, 2024. Also I would appreciate an email or letter or something from ARLO in the future prior to billing me for service in the future.

Re: Billing

BrookeN — Thu, 02 Jan 2025 16:26:47 GMT

@Retired_Member can you please send me a dm with a good contact number as well as a good time to call? You send a dm by clicking on the envelope icon on the top right of the forum page.

Re: Billing

BrookeN — Fri, 03 Jan 2025 15:12:04 GMT

Thank you for providing that information. I have reached out to support, they will reach out to you as soon as possible.

Re: Billing

FreeMike90064 — Mon, 10 Feb 2025 23:00:08 GMT

I JUST SENT THIS LETTER VIA ARLO'S DODGEY, LITTLE OPTION APP REGARDING "BILLING QUESTIONS" IN THE WAKE OF A $7 PER MONTH INCREASE TO $19.99 PER MONTH FOR THEIR INADEQUATE, USER-UNFRIENDLY ONLINE APPLICATIONS AND DIFFICULT TO SOLAR-CHARGE CAMS. I AM ALSO PUTTING THIS YEAR OUT OF COMPLETE FRUSTRATION WITH THEIR LACK OF A "WORKING" SALES SUPPORT OR TECHNICAL SUPPORT PHONE NUMBER AND 500-CHARACTER LIMIT ON THEIR WORTHLESS ONLINE TECH SUPPORT COMMENTS WINDOW!

Arlo just unilaterally RAISED the monthly online fee from $12.99 to $19.99 (the third such raise in less than 2 years!). I find this particularly unnerving and galling, because I do NOT see ANY improvement in the online interface of this app or any improvement to the readily apparent SOLAR CHARGING ISSUES that often DISRUPT & CUT POWER services on two or more of my 6 cameras almost DAILY!

We also have four Ring cameras as part of our home security solutions, but they still charge only $99.99 for 1 year's subscription, which equals $8.33 per month (compared to Arlo's $19.99 or $239.88 for 1 year) for a far superior Ring online app, reliably solar charged cameras and immediately activated "live" camera & complete cloud-storage of both "live" and "manual" activations (none of which Arlo offers).

Although Arlo Essential Cams offer higher-resolution 4K video, this does NOT make up for the other DEFECIENCIES with the app's user-interface, the time lapses with avtivated "live" recording and POOR solar charging/storage capabilities with Arlo Essential floodlight cams.

So, I'm wondering if it is worth keeping this Arlo subscription at double the cost of the superior Ring cam service? If you do offer a LOWER-PRICED tier of monthly/annual subscription on-par with Ring, I may conisder keeping Arlo?! If not, then I will be FORCED to CANCEL my subscription and SCRAP the $400 investment for the 6 cams (from Costco) and another $100 or so I spent on four 3rd-party solar panels (with additional wattage vs Arlo's sub-standard panels.

What's also HIGHLY DISAPPOINTING for consumers like me is Arlo's totally deliberate OMMISSION of listing both Customer Support & Technical Support PHONE NUMBERS to reach out to you regarding these BILLING and TECHICAL ISSUES with your product! This is NOT a good way of doing business and speaks of a willful LACK OF TRANSPARENCY AND RESPONSIBILITY by your company. It's even worse when you're trying to JUSTIFY the DOUBLING of your subscriber fees -- in fact, it's SHAMEFUL!