topic Re: Geofencing stopped working in Arlo Go

Geofencing stopped working

er-minio — Wed, 04 Sep 2024 06:38:17 GMT

I'm not sure if this is really a camera problem or and app/system issue.

Goefencing for my Arlo Go camera stopped working recently.

I tried resetting the geofencing zone, changing sizes, to no avail.

The phone has location sharing, background refresh, etc. etc.

There is another user, same, all settings are good on the other phone.

Geofencing has been working for years at this location, no big changes done apart from switching the SIM in the Arlo Go Camera at the beginning of August (V-SIM shut down) and Geofencing worked ok after that.

I have to manually arm/disarm the camera and, a couple of days ago, even disarming the camera wouldn't do anything as I would get movement notification (and movie recordings) despite the camera being set as "disarmed".

Is there some software issue? Update needed?

Re: Geofencing stopped working

Rj223 — Thu, 05 Sep 2024 13:16:37 GMT

Mine is having same issues. All of a sudden just stopped working. Tried everything you listed as well and more to no avail.

Re: Geofencing stopped working

BrookeN — Mon, 09 Sep 2024 14:06:55 GMT

Are you still seeing this same behavior?

Re: Geofencing stopped working

er-minio — Mon, 09 Sep 2024 16:42:50 GMT

Until yesterday afternoon, yes.

I'll check again tomorrow morning.

Re: Geofencing stopped working

er-minio — Wed, 11 Sep 2024 08:09:11 GMT

Hi, I checked yesterday. It still doesn't "sense" my location and I have to arm/disarm manually.

The app has location permissions on, etc.

Not sure if it is an iOS issue or anything, but I haven't changed any settings.

Re: Geofencing stopped working

StephenB — Wed, 11 Sep 2024 12:04:48 GMT

@er-minio wrote:

Hi, I checked yesterday. It still doesn't "sense" my location and I have to arm/disarm manually.

The app has location permissions on, etc.

Not sure if it is an iOS issue or anything, but I haven't changed any settings.

I am seeing that also on my iPhone 12 mini. The app definitely knows where I am (if I watch the "Edit" screen in arrive or leave, I can see my location move into and out of the radius). But Arrive and Leave automations never trigger.

Re: Geofencing stopped working

Skisnkeys2 — Fri, 13 Sep 2024 00:08:12 GMT

Having the same problem after Arlo software update. Checked the Arlo permissions on iPhone. Reset base station. Reinstalled Arlo app. I still have to manually switch to standby when home.

I did find one thing that may be a factor. On the automations there is no “arrive”rule in the Arrive/Leave automation?

REALLY!!!??? Arlo makes major changes to the platform and doesn’t migrate something so fundamental???!!!

I will have an opportunity to test this live tomorrow. Will post the results here.

This is ridiculous. I have invested a lot in the Arlo system over the years and just bought another camera. I was considering replacing all my older cameras with newer ones. Maybe I should start looking at another system. I can’t afford to waste my time on troubleshooting lousy software implementations.

Re: Geofencing stopped working

er-minio — Fri, 13 Sep 2024 05:33:53 GMT

I can too confirm that my arlo app can correctly see my location (from the geofence edit screen) but trigger still doesn’t work.

Re: Geofencing stopped working

StephenB — Fri, 13 Sep 2024 12:37:01 GMT

@Skisnkeys2 wrote:

I did find one thing that may be a factor. On the automations there is no “arrive”rule in the Arrive/Leave automation?

Are you saying you cannot add it?

Re: Geofencing stopped working

Skisnkeys2 — Fri, 13 Sep 2024 14:20:36 GMT

I added the “arrive” rule. The rule is not getting triggered when I come home. The “leave” rule is working. The “arrive” rule is supposed to turn on standby. It doesn’t. I tested the rule manually. The rule works.

Re: Geofencing stopped working

StephenB — Fri, 13 Sep 2024 15:17:22 GMT

@Skisnkeys2 wrote:

I added the “arrive” rule. The rule is not getting triggered when I come home. The “leave” rule is working. The “arrive” rule is supposed to turn on standby. It doesn’t. I tested the rule manually. The rule works.

Thx for clarifying. Did you double-check that the app is allowed to use mobile data? (This only applies if you are using

an iPhone or
Android with the data saver enabled.

Re: Geofencing stopped working

Skisnkeys2 — Fri, 13 Sep 2024 19:13:46 GMT

The first thing I checked was all the permissions. I just checked again. I guess a painful Arlo support call is in order.😁

Re: Geofencing stopped working

Knuky — Mon, 16 Sep 2024 04:02:20 GMT

This Is real. I have this same issue. Have power cycled multiple base stations and still same issue. My guess is that if we rolled back to previous Arlo iOS App version it would all work again.

Re: Geofencing stopped working

BrookeN — Mon, 16 Sep 2024 14:11:05 GMT

I have let the development team know what behavior you are seeing. I will update the community as soon as possible.

Re: Geofencing stopped working

BrookeN — Mon, 16 Sep 2024 14:14:13 GMT

Can you all please provide what firmware you are on for the Arlo app as well as what device you are using Android or iOS and the software version of that. Thank you.

Re: Geofencing stopped working

Skisnkeys2 — Mon, 16 Sep 2024 15:55:09 GMT

SOLVED:

Hello all,

I am embarrassed to say that I figured out what the problem was. Remember, there was no Arrive rule in my app only a Leave rule. So I added the Arrive rule. The problem was that I misinterpreted the street address in the settings and thought that controlled the geofencing location. It does not. The geofencing settings are in the rule. Once I added the address info to the rule everything worked fine.

I am still hanging this on Arlo. The migration team should have converted our data completely (ambiguous address data, no arrive rule). Then there wouldn’t be all these false reads. Given this new release is such a change in user experience, they should have done a better job. The functionality is very different and asking an end user to weed through multiple technical articles to get to the needed information is unacceptable.

If you need any additional info or I am off base on this, just holler.

Thanks for the help.

Re: Geofencing stopped working

er-minio — Mon, 16 Sep 2024 16:02:36 GMT

I have no rules on my app.

I can just set a geofencing ring.

And it still doesn't work.

Re: Geofencing stopped working

Skisnkeys2 — Mon, 16 Sep 2024 16:15:26 GMT

Which version of the software do you have? This is what the dashboard on my app looks like. It’s the newest version.

Re: Geofencing stopped working

er-minio — Mon, 16 Sep 2024 16:32:49 GMT

I have no idea. Mobile app on iOS, last update.

I am on the free version of the system (I don't need recording and/or ID), so most probably I have less functionality enabled.

Re: Geofencing stopped working

Skisnkeys2 — Tue, 17 Sep 2024 02:06:07 GMT

Then you likely have a different version of the app than I do. Which means you have a different problem than I do.

i believe if you delete the app and redownload it you will get the new version.