topic Re: Cloquet, MN in Arlo Go

Cloquet, MN

Justinjok — Mon, 23 Sep 2024 18:45:59 GMT

What is going on with ARLO GO. The LTE lost all connection randomly and can’t get it back. I see you’re aware of that ? What is going on and how will be known when it’s fixed?? Is there an expected time frame to when this will be resolved?? Thanks

Re: Cloquet, MN

MD_Solutions — Thu, 26 Sep 2024 00:24:09 GMT

All of my Arlo Go cameras went offline and will not connect to the cloud , from what I can decipher from the LED flashes.. but will connect to the Verizon 4G network so it's on arlo's end apparently..
To note though, My Arlo Go 2's haven't been affected and are functioning normally.. t

Re: Cloquet, MN

BrookeN — Mon, 30 Sep 2024 14:57:31 GMT

Are you still seeing this same behavior?

Re: Cloquet, MN

Justinjok — Mon, 30 Sep 2024 15:56:17 GMT

You guys fixed the issue later that day. Thank you

Re: Cloquet, MN

MD_Solutions — Mon, 30 Sep 2024 16:45:42 GMT

All good now.. The last of my Gen 1's was back online and functional as of Thursday night/Friday morning. External power sources allowed the majority to keep power cycling until they reconnected to Arlo's cloud.. and the ones we just the cam batt exhausted their power within 24hrs.. but overall not too bad of a timeline for fixing the issue 👍🏼