topic Re: V sim is stopping in August - what sim to use? in Arlo Go

V sim is stopping in August - what sim to use?

moprabbit — Thu, 23 May 2024 15:39:56 GMT

I live in the UK and have 7 Arlo Go cameras. I've just had notification that the V sim cards I use for all cameras will no longer work after 1st August. I mainly use the cameras for live streaming. What sim card can I use instead? Thank you

Re: V sim is stopping in August - what sim to use?

ShayneS — Fri, 24 May 2024 18:05:48 GMT

Hi @moprabbit

I have notified the Support teams so they can provide you with other options, they should be reaching out to you as soon as possible.

Re: V sim is stopping in August - what sim to use?

moprabbit — Sat, 25 May 2024 12:41:10 GMT

Thanks for the reply Shane. Still waiting for Arlo support to get back to me. I'm finding getting any form of support from Arlo almost impossible. I can't find a phone number to actually speak to someone and emails don't seem to w either.

Re: V sim is stopping in August - what sim to use?

StephenB — Sat, 25 May 2024 13:45:55 GMT

@moprabbit wrote:

I can't find a phone number to actually speak to someone and emails don't seem to w either.

Do you have a Secure subscription for the cameras? Likely you do if you have 7, otherwise you wouldn't have any cloud storage.

If you do have a subscription, you can get phone support by going into the support center of the app, and then selecting a camera. Scroll down, and you'll see phone support. Don't google for a number, that almost always leads to a scam support site.

Though tier-1 support might not be able to answer your question.

Re: V sim is stopping in August - what sim to use?

moprabbit — Sat, 25 May 2024 13:59:27 GMT

Thanks for the reply Stephen. I don't have the secure subscription as I only use the cameras for the streaming. Actually I don't know what the secure subscription is? Does it support live streaming?

Kind regards

Ann

Re: V sim is stopping in August - what sim to use?

Edinburgh_lad1 — Sat, 25 May 2024 14:54:27 GMT

Support in the UK isn't accessible at the moment. I tried yesterday and got cut off after 1 ring on several occasions, and today I'm getting a message 'Server unreachable'.

Re: V sim is stopping in August - what sim to use?

moprabbit — Sat, 25 May 2024 14:58:44 GMT

I agree! That's why I started to use Reolink cameras instead but I've still got Arlo cameras that I need to keep going but I just don't know about which sim cards will work when my Vodafone V sim sims stop. Not being able to get any support is not good.

Re: V sim is stopping in August - what sim to use?

StephenB — Sat, 25 May 2024 18:29:58 GMT

@moprabbit wrote:

Thanks for the reply Stephen. I don't have the secure subscription as I only use the cameras for the streaming. Actually I don't know what the secure subscription is? Does it support live streaming?

Arlo Secure gives you several features including

cloud recording of motion events
smart classification in both recordings and notifications (person, animal, vehicle, package)
activity zones.

Re: V sim is stopping in August - what sim to use?

moprabbit — Sat, 25 May 2024 20:22:25 GMT

Thanks for that Stephen. I don't think it would be any use for my situation.

Re: V sim is stopping in August - what sim to use?

StephenB — Sun, 26 May 2024 00:43:17 GMT

@moprabbit wrote:

Thanks for that Stephen. I don't think it would be any use for my situation.

Unfortunately the subscription is also needed for phone support.

Re: V sim is stopping in August - what sim to use?

moprabbit — Sun, 26 May 2024 07:29:01 GMT

Thanks Stephen. If I can't get phone support, I'll just have to see if I can sort the problem out myself. I'm going to try an EE sim card to see if that works. If not I'll probably have to get rid of the Arlo cameras and get Reolink instead. Thanks for your help.

Vodafone V Sims

bikerboy — Wed, 29 May 2024 09:07:32 GMT

Vodafone have announced that their VSims, which I use in my three GO2 cameras in the UK, will stop working on 1 August 2024. What other Sims are compatible for use in the UK please.

Vodafone V Sims in UK

bikerboy — Wed, 29 May 2024 09:20:14 GMT

I have six Arlo Go cameras bought from Vodafone (at huge cost) in 2020. They were sold as VCams and use the Vodafone VSim with monthly subscription Vodafone have now announced they have withdrawn the Sims and they will no longer work after 1 August 2024. Were the VCam versions of the Arlo Go programmed to only work on Vodafone and if not, which other Sim providers does the Arlo Go work with in the UK ? These cameras are not yet on the Arlo EOL list so what advice will Arlo give to the Arlo Go users in the UK?

Re: Vodafone V Sims in UK

ShayneS — Fri, 31 May 2024 16:35:27 GMT

Hi @bikerboy

Thank you for the inquiry, I have escalated this for you and Support will be reaching out to you as soon as possible.

Re: Vodafone V Sims

Rich777 — Fri, 31 May 2024 20:01:26 GMT

Can somebody please help?

The Arlo Go 2 cameras (and the earlier Go cameras) will no longer work after August 1st 2024.

Where is Arlo Management? Why are the cameras still being sold? Is this legal?

Re: Vodafone V Sims in UK

Rich777 — Fri, 31 May 2024 20:26:34 GMT

Please can someone help urgently?

Still no response from Arlo Management.

Arlo Go 2 cameras will not work after !st August 2024.

Why are they still being sold? This cannot be legal?

Re: V sim is stopping in August - what sim to use?

Rich777 — Fri, 31 May 2024 20:35:48 GMT

Can somebody please help?

The Arlo Go 2 cameras (and the earlier Go cameras) will no longer work after August 1st 2024.

Where is Arlo Management? Why are the cameras still being sold? Is this legal?

Re: V sim is stopping in August - what sim to use?

moprabbit — Fri, 31 May 2024 21:04:23 GMT

Is this true about the old Arlo Go cameras stopping working from 1st August? I must admit I've not heard it anywhere and I agree with you, should they still be selling them?

Re: V sim is stopping in August - what sim to use?

er-minio — Fri, 31 May 2024 22:22:21 GMT

I’m joining the thread. I have a Go and will need to sort out a new data SIM card for it + I have no idea how to configure a different SIM card in the camera (if configuration is required at all).

Some suggestion and guidance is appreciated.

thanks in advance

Re: V sim is stopping in August - what sim to use?

Rich777 — Sat, 01 Jun 2024 00:13:26 GMT

10,000s of people will be affected.

Still no information from the Arlo company.

The Arlo cameras will no longer work unless a solution is put in place.

Yet they are still being sold online.