topic Re: Impossible to add an Arlo Go with SKU:VML4030-1V0PES in Arlo Go

Impossible to add an Arlo Go with SKU:VML4030-1V0PES

Qwerty212 — Sat, 27 Apr 2024 07:07:14 GMT

Hello.

I can not add to my account a VML4030 that should work only with a Vodafone SIM.

The camera is brand new (never used, not registered to any account). It came with a V-SIM from Vodafone and I trying to use it with a Vodafone SIM.

I have tried to read the qr for factory reset the Go , edit the APN (ciot.vodafone.com), tried with the iOS app, directly from Arlo's website...

The behavior of the camera is: scan the QR code, blinking blue and amber for 30-60 seconds, then fast orange blinking.

I have 4 Go2 and another 2 Go (one of them was a Vodafone like this one and it worked out of the box with another carrier SIM).

Greets from Barcelona

Re: Impossible to add an Arlo Go with SKU:VML4030-1V0PES

ShayneS — Mon, 29 Apr 2024 20:20:15 GMT

Hi @Qwerty212

I have escalated this for you and support will be reaching out to you as soon as possible.

Re: Impossible to add an Arlo Go with SKU:VML4030-1V0PES

Qwerty212 — Tue, 30 Apr 2024 05:48:26 GMT

Cheers

Re: Impossible to add an Arlo Go with SKU:VML4030-1V0PES

Qwerty212 — Sun, 12 May 2024 06:33:59 GMT

The customer support contacted back, but the proposed solutions were to remove the battery and try another SIM card. Then the "it may be a faulty cam".

Maybe in the server side Arlo is blocking the access to its cloud for these cameras that do not require a subscription, I think that someday we will know for sure.

Re: Impossible to add an Arlo Go with SKU:VML4030-1V0PES

StephenB — Sun, 12 May 2024 13:36:06 GMT

@Qwerty212 wrote:

Maybe in the server side Arlo is blocking the access to its cloud for these cameras that do not require a subscription

No, they've said several times that they aren't doing that. Plus the Go camera is not on the EoL list.

Re: Impossible to add an Arlo Go with SKU:VML4030-1V0PES

Lemmke — Mon, 20 May 2024 22:16:12 GMT

@ShayneSI am having a similiar issue, and have messaged you.

Re: Impossible to add an Arlo Go with SKU:VML4030-1V0PES

Qwerty212 — Tue, 21 May 2024 04:18:18 GMT

Either they are blocking the cameras that doesn’t require a suscription or there’s another Out Of the Box faulty camera.

None of both options give a good image of Arlo as service or as a product maker.

”Arlo said” is not something that can be trusted.

Re: Impossible to add an Arlo Go with SKU:VML4030-1V0PES

StephenB — Tue, 21 May 2024 11:39:36 GMT

@Qwerty212 wrote:

Either they are blocking the cameras that doesn’t require a subscription or there’s another Out Of the Box faulty camera.

They aren't blocking anything.

You could try a reset of the camera. Instructions (including a QR code that you need) are here:

https://kb.arlo.com/1202749/How-do-I-reset-my-Arlo-Go-camera-to-factory-default-settings

You could also ask the mods to create a support ticket on your behalf ( @BrookeN , @ShayneS , @JamesC ).

@Qwerty212 wrote:

”Arlo said” is not something that can be trusted.

If that's really the way you feel, then you should switch to a different manufacturer.

It's one thing to be disappointed in the service. But you do need to trust the vendor to maintain your privacy, etc.