topic Re: No Contact from the Legal Department despite calls and emails in Arlo Go

No Contact from the Legal Department despite calls and emails

AXD2024 — Thu, 25 Apr 2024 02:35:24 GMT

I've been trying to contact the Arlo legal department for over a month regarding a serious pending legal matter where a litigation hold has already been placed on the videos. Does anyone have a phone number for the legal department? I have emailed legal@arlo.com many times and not even received a confirmation email back. Any ideas? Approaching a deadline and a man's fate is quite literally relying on this evidence.

Re: No Contact from the Legal Department despite calls and emails

StephenB — Thu, 25 Apr 2024 11:18:35 GMT

@AXD2024 wrote:

I've been trying to contact the Arlo legal department for over a month regarding a serious pending legal matter where a litigation hold has already been placed on the videos. Does anyone have a phone number for the legal department? I have emailed legal@arlo.com many times and not even received a confirmation email back. Any ideas? Approaching a deadline and a man's fate is quite literally relying on this evidence.

Did you manually download the videos? If they are already removed from the Arlo Cloud (no longer in the library), then it is too late.

I'm tagging the mods, in hopes they can assist: @JamesC , @BrookeN , @ShayneS

Re: No Contact from the Legal Department despite calls and emails

BrookeN — Thu, 25 Apr 2024 14:11:34 GMT

@AXD2024 I tried to send you a direct message on here, however is states you do not have that feature enabled. When you enable it, please send me a DM with more information pertaining to what you are needing from our legal team. Thank you.

Re: No Contact from the Legal Department despite calls and emails

AXD2024 — Thu, 25 Apr 2024 18:26:21 GMT

Hello and thank you for your response! I would like to message you the details but I cannot see where to enable DM's or to DM your directly. Please let me know how to do so and I will ASAP. Thank you!

Re: No Contact from the Legal Department despite calls and emails

BrookeN — Thu, 25 Apr 2024 18:47:22 GMT

I have reached out to support to have them reach out to you. They will be getting ahold of you as soon as possible.

Re: No Contact from the Legal Department despite calls and emails

AXD2024 — Thu, 25 Apr 2024 19:09:21 GMT

Thank you, I also figured out how to send a private message to you.

Re: No Contact from the Legal Department despite calls and emails

GreycastleSrvc — Wed, 15 May 2024 00:10:53 GMT

We are reaching out regarding a pending legal matter between Greycastle Services, LLC and Arlo. We have attempted to contact Arlo Legal with no avail and are searching here before moving to the courts. Please advise why arlo has not provided an update since closing our support case without our consent and transferring our case to the legal team with absolutely no contact since. This case has been over two years. Please advise within 5 buisness days.

Re: No Contact from the Legal Department despite calls and emails

GreycastleSrvc — Mon, 20 May 2024 17:26:07 GMT

Is Arlo aware of this message?

This message needs a response.
Please advise.

Re: No Contact from the Legal Department despite calls and emails

BrookeN — Mon, 20 May 2024 17:34:03 GMT

I have escalated this case, someone from support will be reaching out to you as soon as possible.

ARLO Deleted my post - call to action - whoever deleted post needs to contact me

GreycastleSrvc — Sat, 03 Aug 2024 14:29:25 GMT

Yesterday I posted about how ARLO had not responded after years of work on my part and my bill sent to support team. When I posted about this yesterday, my post was flagged as spam and someone deleted my post. I would think that ARLO customers would be disgusted with this type of behavior and I would suggest that ARLO contact me as soon as possible to prevent further issue being raised by actions that prove that ARLO does not support the customer.

DO NOT DELETE THIS POST WITHOUT CONTACTING ME. DO NOT FLAG AS SPAM.

ARLO POST MARKED AS SPAM