topic Not connecting in Arlo Go

Not connecting

Imogra — Thu, 29 Feb 2024 21:43:44 GMT

Hi, I’m looking for help to sync one of my Arlo cameras to the base station. Have tried multiple times and I know the battery has charged, and I have factory reset the camera. Never had this problem before… Any ideas? As a sidenote, I’m really not impressed that I can only post in a community board to find some help, Even email support from Arlo has gone if I’m not a subscriber. I would not recommend the product to anyone anymore.

Re: Not connecting

jguerdat — Fri, 01 Mar 2024 15:08:18 GMT

You're in the Arlo Go section - is that the camera you have? If so, it has never connected to a base station. Remove the camera battery and check the label for VMCxxxx to be sure.

Re: Not connecting

Imogra — Sat, 02 Mar 2024 00:10:16 GMT

Actually it appears to be a pro 2 now i look. Does it make a difference for troubleshooting? I’ll post in that branch 😖

Re: Not connecting

jguerdat — Sat, 02 Mar 2024 14:44:46 GMT

The Go camera is significantly different in that it uses only cell service for its connection. I replied to your other post so check there.

Re: Not connecting

StephenB — Sun, 03 Mar 2024 11:57:26 GMT

@Imogra wrote:
Actually it appears to be a pro 2 now i look. Does it make a difference for troubleshooting?

It makes a huge difference.