topic Re: Arlo go software in Arlo Go

Arlo go software how to adjust the length of recordings?

Marc45 — Thu, 22 Feb 2024 18:33:53 GMT

I just upgraded the app software per Technical support and I can’t control the length of recordings and motion sensitivity.

Re: Arlo go software

jguerdat — Tue, 20 Feb 2024 14:39:36 GMT

We need all details as to what you've tried and what you see. What do you mean by you "upgraded the app software"? Did you just update to the latest app or did you migrate your account from the old user interface (UI) that uses Library to view recordings to the new UI that uses Feed? Have you rebooted the phone and reinstalled the app?

Re: Arlo go software

Marc45 — Tue, 20 Feb 2024 15:16:42 GMT

Ok I have the older Arlo go with the older software,it was working perfectly but will not let me invite other people to watch my camera

I called tech support and the made my upgrade to the new version.Now I can’t change motion sensitivity nor I can adjust the length of clips

After reading I saw the my Arlo go is not compatible with the new software.

Tech support made me do it,now I can’t go back

Re: Arlo go software

jguerdat — Wed, 21 Feb 2024 14:55:13 GMT

@JamesC , @ShayneS , @BrookeN any way to help here?

Re: Arlo go software

Marc45 — Wed, 21 Feb 2024 15:16:49 GMT

Thank you

I have 4 of this cameras and I use them to rescue Dogs,now I can go back to the old version of the app

Re: Arlo go software how to adjust the length of recordings?

ShayneS — Thu, 22 Feb 2024 19:14:48 GMT

@Marc45

I can see your still on the old UI with the library option at the bottom of your screen. Do all of your granted access account see the Library or feed option at the bottom of the Arlo app?