topic Re: Sensitivity setting now gone in Arlo Go

Sensitivity setting now gone

BJPro4 — Wed, 02 Aug 2023 17:43:57 GMT

With the latest iOS app update the camera sensitivity setting is gone. Where did it go??

Re: Sensitivity setting now gone

ShayneS — Fri, 04 Aug 2023 17:06:08 GMT

Hi @BJPro4 Thanks for the feedback, so I can address this properly, do you see the feed or library option for viewing recordings from the App?

Re: Sensitivity setting now gone

BJPro4 — Sat, 05 Aug 2023 12:57:48 GMT

I can see everything as before except for the option of changing the camera sensitivity. This was really nice to have because on really windy days, which we have a lot of, i could turn the sensitivity down to stop getting a bunch of notifications for trees and plants moving in the wind.

Re: Sensitivity setting now gone

jguerdat — Sat, 05 Aug 2023 12:59:28 GMT

You didn't answer the question about whether you see Library or Feed to view videos. There's a significant difference in the answers so you have to provide all details.

Re: Sensitivity setting now gone

BJPro4 — Sat, 05 Aug 2023 13:07:18 GMT

Yes I can see these

Re: Sensitivity setting now gone

jguerdat — Sat, 05 Aug 2023 13:12:11 GMT

You can see WHICH? They're mutually exclusive.

Re: Sensitivity setting now gone

BJPro4 — Sat, 05 Aug 2023 17:15:53 GMT

Ok, so you want to be finitely specific. I get it now…I see the feeds and the library.
The one thing that is no longer on the iOS app that I would like to have is the control to adjust each camera sensitivity individually. It was in the iOS app until the latest iOS app update. Now I either cannot find it or it has been removed.
i would like to know has this setting been removed in the latest iOS app update. If so, just say so, or tell me where it was put.
If it has been removed I would like to request that it be put back on the iOS app. This was a feature I found to be of enormous value.

Re: Sensitivity setting now gone

StephenB — Sat, 05 Aug 2023 23:39:25 GMT

@BJPro4 wrote:

Ok, so you want to be finitely specific. I get it now…I see the feeds and the library.

You still aren't understanding his question.

Does your app show "Library" at the bottom of the screen? OR does it show "Dashboard" and "Feed" instead. This is an either-or question.

Re: Sensitivity setting now gone

Streak2 — Sun, 06 Aug 2023 00:02:28 GMT

Assuming you are now on the feed as opposed to library UX - Go to Devices - select the camera - go to settings - default mode settings - and you will find the sensitivity setting there.

Re: Sensitivity setting now gone

BJPro4 — Sun, 06 Aug 2023 00:23:32 GMT

that is exactly how I accessed this setting before the update. Now that setting is no longer there. The only settings there are video brightness and audio levels. The Default Settings does not appear.

Re: Sensitivity setting now gone

BJPro4 — Sun, 06 Aug 2023 00:28:01 GMT

Re: Sensitivity setting now gone

jguerdat — Sun, 06 Aug 2023 13:42:46 GMT

You're missing a whole lot of stuff, not just Default Mode Settings. Reboot the phone and reinstall the app. The attached screenshot is from Android but iOS should be similar.

Re: Sensitivity setting now gone

BJPro4 — Sun, 06 Aug 2023 18:28:56 GMT

I deleted the app, rebooted my phone, re-downloaded the app, and nothing is different. I have never had the settings you do in the ios app. I think the ios update is extremely lacking…

Re: Sensitivity setting now gone

jguerdat — Mon, 07 Aug 2023 13:59:41 GMT

I totally blew past the fact that you're apparently using a 1st gen Go camera - I wonder if that's the issue. Anyway, try editing the rule for the camera in Routines and add an action of Customize Device. If that's available, you should be able to make whatever settings you wish.

Re: Sensitivity setting now gone

BJPro4 — Mon, 07 Aug 2023 19:41:03 GMT

Ok that works, but what a pain to go through all those steps just to change sensitivity settings, and have to do it for every camera via a routine modification.
maybe Arlo will update the ios app again to put the sensitivity setting back in…jguerdat

Re: Sensitivity setting now gone

BJPro4 — Wed, 09 Aug 2023 20:28:55 GMT

jguerdat…thanks for the help.