topic Re: Guest access not working? in Arlo Go

Guest access not working?

Bvhorses — Tue, 18 Apr 2023 00:58:22 GMT

Do I need a subscription to grant guest access? I have invited 5 friends who have accepted the invite, but they are just prompted to create an account and buy a subscription. They should just be able to watch the live feed, but there is nothing offered related to my account. What am I missing?

Re: Guest access not working?

DannyBearAgain — Tue, 18 Apr 2023 05:33:29 GMT

No subscription is required for granted user access.

The granted user needs to have the same UI app version as the main account, either feed or library since they are not compatible.

The granted user needs to accept the email invite with a pc, not a mobile platform.

Re: Guest access not working?

ballardws — Wed, 12 Jul 2023 14:39:23 GMT

I have accepted my friends invite on my PC, then when i go to the app, i am not able to see the device. Both of us are running he same app and they are up to date with same version. Any suggestions?

Re: Guest access not working?

StephenB — Wed, 12 Jul 2023 14:54:17 GMT

@ballardws wrote:

I have accepted my friends invite on my PC, then when i go to the app, i am not able to see the device. Both of us are running he same app and they are up to date with same version.

Does your friend's account also show that their invite was accepted?

Re: Guest access not working?

ballardws — Thu, 13 Jul 2023 10:50:55 GMT

yes

Re: Guest access not working?

StephenB — Mon, 17 Jul 2023 21:32:25 GMT

@ballardws wrote:

yes

Ok.

Check if you see "Feed" as an option in the main app screen. (Alternatively, you might see "Library" instead).

The check the main account - it needs to show the same option. Most likely, the main account is showing "Libary" while yours is showing "Feed".

Note the app version doesn't actually matter - the current app supports both UIs (very confusing, I know).