topic Re: Go won't connect in Arlo Go

Go won't connect

AKKT — Wed, 28 Jun 2023 04:31:44 GMT

Hi,

I have an Arlo Go 1 with an Arlo supplied SIM card.

The camera suddenly quite connecting. I tried to reset it by removing it from my account. This in turned canceled my subscription.

I still can't get the camera to connect with the QR code and I'm in good cell coverage.

Is there any way to know if my sim card is still active?

Re: Go won't connect

jguerdat — Wed, 28 Jun 2023 13:25:47 GMT

Check with the cell service provider.

Re: Go won't connect

AKKT — Wed, 28 Jun 2023 22:49:33 GMT

Agreed. Arlo supplied the SIM card. I'm not able to find a better way to contact them other than this forum. Chat was not helpful.

Re: Go won't connect

jguerdat — Thu, 29 Jun 2023 12:52:14 GMT

If you have any camera showing in your account, buy a monthly single camera plan for the purpose of contacting support. Cancel it when you're done.

I'll tag the mods in case you can't subscribe - @JamesC , @ShayneS

Re: Go won't connect

ShayneS — Fri, 30 Jun 2023 20:59:04 GMT

Hi @AKKT

I have escalated this for you & someone from support will be reaching out to you as soon as possible.

Re: Go won't connect

Derek2023 — Tue, 11 Jul 2023 21:07:46 GMT

@ShayneS I have the same problem. In fact, around 1/3 of the posts I've seen here have this same problem.

Arlo technical support is pretty grim, suggesting just what this user has already tried. That's it.

There's clearly a design fault with GO.

Re: Go won't connect

AKKT — Tue, 11 Jul 2023 21:20:09 GMT

I actually had a very pleasant experience with Arlo support. I was not expecting much, but actually had a phone conversation and they resolved my issue.

Good luck!

Re: Go won't connect

ShayneS — Thu, 13 Jul 2023 20:31:10 GMT

Hi @Derek2023 Can you provide more detail regarding the issue you are experiencing and any Troubleshooting you have done so far?

Re: Go won't connect

Callchrissy — Fri, 06 Oct 2023 01:34:20 GMT

Please have someone contact me as well. I am having issues reconnecting my Arlo Go cellular. Maybe the plan lapsed I dont know.

Re: Go won't connect

ShayneS — Fri, 06 Oct 2023 19:35:03 GMT

Hi @Callchrissy

If your Arlo Go camera is appearing offline you can try these steps from this How-to article: https://kb.arlo.com/1202684

Please let me know how it goes.