topic Re: Camera won't connect - blinking fast orange in Arlo Go

Camera won't connect - blinking fast orange

sunremo — Fri, 03 Feb 2023 19:01:45 GMT

I'm in Poland and tried it with all 4 Providers (PLAY, ORANGE, T-Mobile, PLUS). Blue-violet blinking and then fast orange, every time. Tried every possible APN Versions also. I was reading from another person with the same Camera (VML4030-100PES) it's working with Provider PLAY. Do i maybe have to buy a Wireless-Service-Plan at first?

Re: Camera won't connect - blinking fast orange

Kotletukas — Fri, 03 Feb 2023 19:49:10 GMT

Same here. Client support could not help me.

Tried 3 different SIM cards without PIN and with data active. Tried APN settings. I know that SIM card gets data session successful when camera is on, but camera cant connect to Cloud. Something maybe changed during years and older FW cant connect. Shame on ARLO...

Re: Camera won't connect - blinking fast orange

sunremo — Sat, 04 Feb 2023 10:30:15 GMT

Maybe it's like you say. But support knows the SN and could communicate it. I was asking the support about the important parameters for connecting the cloud. No answer about that. Just told me they didn't test polish SIM card's. This is not an answer I can work with.

What should be so special to communicate over mobile internet to any cloud? Every mobile router or smartphone do this.

Re: Camera won't connect - blinking fast orange

Kotletukas — Sat, 04 Feb 2023 21:04:07 GMT

i know that during data session it tries to comunicate with netgear.com and ngxcld.com.

I cant ping/find this ngxcld.com. maybe it is down and that is why we cant connect?

Re: Camera won't connect - blinking fast orange

Rusty2015 — Mon, 06 Feb 2023 03:26:41 GMT

I have been trying for over a week to resolve the problem of no connection to any cell service for my Go. The Arlo 800# has only a recording once it reads the phone number associated with your account and camera. I've spend 1.75hr on the phone with AT&T and several hours with Verizon. Several SIM cards and probably 100 attempts to have my camera read the QR code. My phone will no longer connect.

Arlo has divorced itself from all its cellular cameras.

Have you read the "End of Life" notices on the Arlo website after you log in?

I guess we have no options, sadly.

Re: Camera won't connect - blinking fast orange

sunremo — Mon, 06 Feb 2023 07:53:08 GMT

Yes, I have read the EOL announcements. I can't find a VML camera there. I also communicated the serial number to support. It would be very tragic if they didn't communicate an EOL to me.

Re: Camera won't connect - blinking fast orange

sunremo — Mon, 06 Feb 2023 08:00:47 GMT

Can there be different results from different countries and different providers? I am not aware of the restrictions at the entrance to a cloud service. And does support actually communicate with technicians from development or production? The answers from support don't sound like it.

Re: Camera won't connect - blinking fast orange

sunremo — Mon, 06 Feb 2023 17:27:46 GMT

Today they told me VML4030 has actually not a EOL-Problem.

Re: Camera won't connect - blinking fast orange

StephenB — Mon, 06 Feb 2023 17:31:58 GMT

@sunremo wrote:

Today they told me VML4030 has actually not a EOL-Problem.

Yes, the VML4030 (the original Go) is not on the EoL list.

Re: Camera won't connect - blinking fast orange

arloisrubbish — Sun, 14 May 2023 23:46:09 GMT

Fast orange means your cellular provider has connected it to the internet but ARLO's cloud service isn't working. Basically it's more arlo rubbish that's the cause. Nothing you can do about it except find a better make.