topic Re: Critical battery warning in Arlo Go

Critical battery warning

Tomo15 — Fri, 27 Jan 2023 05:12:16 GMT

Why am I all of a sudden receiving “critical battery warnings” when my battery is 90% charged and connected to a solar panel? Never ending issues with this very expensive camera.

Re: Critical battery warning

jguerdat — Fri, 27 Jan 2023 14:40:50 GMT

Post a screenshot of the message. I've never heard of this and suspect something else is going on that's not anything to do with Arlo.

Re: Critical battery warning

skitkamera — Fri, 27 Jan 2023 15:19:17 GMT

Hi, I have this "critical battery alert" all the time since 3-4 days back....

It fills my e-mail. I am in contact now with the support but I am not sure they will fix it.

Re: Critical battery warning

Tomo15 — Fri, 27 Jan 2023 22:17:33 GMT

Sure, see the screenshot. Started about 2-3 days ago and is constantly notifying me every 6 minutes. Very annoying to say the least.

Re: Critical battery warning

Tomo15 — Fri, 27 Jan 2023 22:20:19 GMT

So annoying. Between being offline half the day, only picking up half the motion, now this. I'm just glad Eufy have finally introduced an off-grid camera. But for $600 plus the solar charger, $750 is a lot for something that works 50% of the time.

Re: Critical battery warning

Tomo15 — Fri, 27 Jan 2023 22:21:44 GMT

Re: Critical battery warning

DillZilla3 — Sat, 28 Jan 2023 05:31:31 GMT

Hi, did you figure out a solution for this error as I'm also now suddenly getting this after owning my Arlo GO for several years. Battery at 100% and critical battery warning coming through in the same format as motion notifications.

Re: Critical battery warning

Tomo15 — Sat, 28 Jan 2023 05:35:21 GMT

No, still waiting on “guru”. Sounds like it’s just started happening, must be a bug. Let’s hope an update comes out ASAP, otherwise the camera is pretty much useless.

Re: Critical battery warning

DillZilla3 — Sat, 28 Jan 2023 05:47:51 GMT

Agreed, unusable camera with these incorrect & incessant notifications. Appreciate your reply and look forward to a response from GURU

Re: Critical battery warning

jguerdat — Sat, 28 Jan 2023 13:13:54 GMT

Being a guru can be a curse - if it doesn't happen to me it can be difficult for me to make suggestions.

First question based on the screenshots - what's "moonshine"? Assuming it's a camera or security sensor, have you checked the battery level?

Re: Critical battery warning Arlo Go

TonyK66 — Sat, 28 Jan 2023 15:34:35 GMT

I started receiving the same message a couple of days ago.

Arlo Go. Firmware 1.096.3.2_1.8.65.0_22

Hardware H6. Serial number 4YY29372A0294

This is really annoying constant notifications

Critical Battery Alert

mobile will shut down shortly

Re: Critical battery warning Arlo Go

TonyK66 — Sat, 28 Jan 2023 15:49:54 GMT

Re: Critical battery warning

TonyK66 — Sat, 28 Jan 2023 15:51:24 GMT

This is a screenshot of received notification

Re: Critical battery warning

Tomo15 — Sat, 28 Jan 2023 18:14:21 GMT

Guru - maybe don’t bother responding if you don’t understand what’s going on.

Moonshine is just the name I have given the Arlo Go. There’s clearly a bug affecting Arlo Go users that needs fixing from an update. No setting change will fix this issue.

Re: Critical battery warning

mcjg — Sat, 28 Jan 2023 18:27:11 GMT

Absolutely, I have got the same problem, started a few days ago. Fully charged cameras reporting low battery. I have reset cameras, reset app, tried everything with no result. Obviously a bug in the app.

Re: Critical battery warning

mcjg — Sat, 28 Jan 2023 18:28:28 GMT

only affects Arlo Go, my hub cameras are fine

Re: Critical battery warning

Rokshok — Sat, 28 Jan 2023 22:00:13 GMT

Yep, happening to me too. Every hour or so Critical Battery Alert, only on Arlo Go. 6 Other Arlo OK. Camera is on charge and showing 100%. Driving us nuts !!

Arlo Go

Firmware 1.096.3.2_1.8.65.0_7

Hardware H6

Serial 57F1787NA01C7

Re: Critical battery warning

Tomo15 — Sat, 28 Jan 2023 22:40:39 GMT

So it randomly stopped giving me the notifications about an hour ago, yay. But now the solar charger isn’t charging the camera 🤦

Re: Critical battery warning

Farmallcrow — Sat, 28 Jan 2023 23:02:28 GMT

Hi,

I have the same "critical battery alarm' on one of my wireless cameras showing up. Is there a solution for this as yet?

Re: Critical battery warning

Turboy — Sun, 29 Jan 2023 05:00:56 GMT

Yep, I’ve been getting this “Critical Battery Alert” notification constantly for the past week now (battery on solar and always between 90-100% battery) so same issue here.

Someone at Arlo needs to get into this ASAP and fix it