topic Re: Mode button not showing in app in Arlo Go

Mode button not showing in Android app

JBarrow — Thu, 22 Dec 2022 01:03:51 GMT

First it would not let you arm the camera in mode, constantly locked on getting status. Removed devices, reconnected device, re-installed app, re-started phone. Now the mode tab does not exist in app, no way to arm camera.

Re: Mode button not showing in app

jguerdat — Tue, 20 Dec 2022 13:23:58 GMT

Maybe you now have the new interface? Do you see Routines instead of Modes?

Re: Mode button not showing in app

JBarrow — Tue, 20 Dec 2022 13:29:28 GMT

Just two buttons at the bottom, devices and library.

Re: Mode button not showing in app

jguerdat — Tue, 20 Dec 2022 16:09:20 GMT

WHich app, phone and OS version?

Re: Mode button not showing in app

JBarrow — Tue, 20 Dec 2022 18:38:12 GMT

SM-N960U

Android Version 10

Arlo Secure Version 4.0.2.1_28506

Re: Mode button not showing in app

jguerdat — Wed, 21 Dec 2022 14:55:04 GMT

Try a different mobile device as well as the web client (my.arlo.com). I almost think a reset of the tablet may be needed.

Re: Mode button not showing in app

JBarrow — Fri, 23 Dec 2022 23:50:42 GMT

Tried that on multiple android phones, tablets. Apple phone and iPad, and laptop computer all same result. Some devices give you the ability to select mode but spins and never does anything to arm the device. Others do not even show a mode button that is accessible. Have had these devices for a long time with no issues, until the last app update and now it no longer works.

Re: Mode button not showing in app

jguerdat — Sat, 24 Dec 2022 14:52:15 GMT

Very odd. I'd suggest temporarily buying a single camera subscription so you can contact support to see what they have to say. Cancel the sub when done.

Re: Mode button not showing in app

NoSpin — Mon, 16 Jan 2023 16:08:32 GMT

This same problem just started with me. I have to log out and sign back in to see the MODE button. As soon as I exit out, the MODE button disappears and I have to sign in again.

Re: Mode button not showing in app

ShayneS — Tue, 17 Jan 2023 19:42:07 GMT

Which version of the Arlo app are you using? Does this occur on the web browser as well?