topic Trouble activating Arlo Go (ver 1) in Arlo Go

Trouble activating Arlo Go (ver 1)

shannonadams68 — Tue, 16 Aug 2022 14:49:06 GMT

I have an Arlo Go that was on my account a while ago, and I didn't think I would use it anymore, so I removed it. I am trying to add it back (months later), and when I scan the QR code on my phone from the camera, I just get the error sound and flashing orange light. I have tried everything in this link (including factory reset) to no avail: https://kb.arlo.com/000062338/My-Arlo-camera-will-not-scan-the-QR-code-during-setup Any other thoughts?

Re: Trouble activating Arlo Go (ver 1)

JamesC — Wed, 17 Aug 2022 16:09:48 GMT

shannonadams68,

Are you following the factory reset instructions found here: https://kb.arlo.com/1202749/How-do-I-reset-my-Arlo-Go-camera-to-factory-default-settings

JamesC

Re: Trouble activating Arlo Go (ver 1)

shannonadams68 — Wed, 17 Aug 2022 18:51:54 GMT

I did. I have tried everything. I have two other cameras and never had this issue on those. Even after the factory reset, I scan the QR code, get the error chime, and rapidly flashing amber lights.

Re: Trouble activating Arlo Go (ver 1)

JamesC — Mon, 22 Aug 2022 17:51:28 GMT

shannonadams68,

This could indicate an issue with the hardware. If you have an Arlo Secure subscription, consider reaching out to support within the Arlo Secure app under Settings > Support to further investigate the issue.

JamesC