topic Grant Access notifications not working Arlo Go in Arlo Go

Grant Access notifications not working Arlo Go

test2 — Fri, 22 Jul 2022 05:20:35 GMT

I have 16 Arlo Go cameras. I have about 20 people that have grant access to the cameras. None of those people are receiving notifications for the alerts. All the phones and iPads they operate from are current and up to date.

Re: Grant Access notifications not working Arlo Go

ShayneS — Mon, 25 Jul 2022 17:09:25 GMT

Are you a Securitas user as well?

Re: Grant Access notifications not working Arlo Go

test2 — Wed, 27 Jul 2022 23:40:52 GMT

I am not, but we have quite a few users that have grant access to our cameras. At a minimum, you would think Arlo could create a "select/deselect all" button so every time there's an iphone update, etc and it breaks the grant access notifications I can reset them all with ease. It's a serious pain in the a**.

Re: Grant Access notifications not working Arlo Go

ShayneS — Thu, 28 Jul 2022 17:04:15 GMT

You can refresh the grant access users by unchecking the cameras being shared > save and checking them again > save under each grant access setting, and have the users logout/login.

Re: Grant Access notifications not working Arlo Go

test2 — Fri, 29 Jul 2022 04:14:10 GMT

Thank you. Yes, this is how I have to fix it every time there's some sort of update and it breaks the grant access notifications. I have over 20 people with access and 16 cameras. It is long tedious work having to uncheck/save/recheck every camera x 20+ people every time there's an update. This is ridiculous and if Arlo is going to constantly be breaking their system at least code in a select/deselect all button so I can make fixing their bugs as easy as possible.

Re: Grant Access notifications not working Arlo Go

ShayneS — Fri, 29 Jul 2022 18:08:49 GMT

How often do you experience this issue? Is it still occurring after the refresh?

Re: Grant Access notifications not working Arlo Go

test2 — Sun, 14 Aug 2022 00:11:36 GMT

It generally happens after iOS updates. The only way to fix it is to uncheck, save, then recheck camera access for all the people with grant access. I have 20 people with access to our cameras and 16 cameras. This is horribly time consuming and we generally don't know they've stopped receiving notifications until the cameras are activating. If Arlo can't/won't fix this issue they can at least create a select/deselect all button, but I also understand how that might not work because each person has to have access to at least one camera and I have to save between refreshing access.

Re: Grant Access notifications not working Arlo Go

test2 — Sun, 14 Aug 2022 00:14:58 GMT

And yes, I guess the "refresh" of deselecting/reselecting all the cameras seems to fix the glitch, but it's not a reasonable fix especially with the number of users and cameras I have and I shouldn't have to do it.