topic Re: Microphone greyed out on app for Go camera in Arlo Go

Microphone greyed out on app for Go camera

StevenPaul — Wed, 10 May 2017 21:16:32 GMT

I have three Go cameras. On the app, the microphone icon is greyed out for all three. How do I activate the mic button?

Re: Microphone greyed out on app for Go camera

jguerdat — Thu, 11 May 2017 00:02:18 GMT

Is the mic enabled in Settings, My Devices, your camera?

Re: Microphone greyed out on app for Go camera

TomMac — Thu, 11 May 2017 00:45:20 GMT

I found the browser to also make a difference with the Q..( I know its the go )... try Chrome of FireFox

Re: Microphone greyed out on app for Go camera

StevenPaul — Thu, 11 May 2017 09:06:33 GMT

Are you referencing the Settings on my iPhone or on the Arlo app? If the former, I don't see My Devices as an option. If the latter, I don't have a camera option under Settings. Sorry to be so dense.

If this is any help, when I live stream my camera, not only is the microphone icon grayed out, but also the two icons to the right of the pause button are grayed out. I have good sound from the camera to my iPhone app.

Thanks for your guidance.

Re: Microphone greyed out on app for Go camera

StevenPaul — Thu, 11 May 2017 09:07:49 GMT

Because I check the cameras on my iPhone using the Arlo app, the browser choice is not relevant, correct?

Thanks for your help.

Re: Microphone greyed out on app for Go camera

TomMac — Thu, 11 May 2017 12:16:42 GMT

StevenPaul wrote:

Because I check the cameras on my iPhone using the Arlo app, the browser choice is not relevant, correct?

Thanks for your help.

Correct, I didn't see the device mentioned in the OP...

But you could attempt to try on a browser/pc to determine if it is the GO or the phone. ( if the system is functional out side of phone , it would then point to phone or app issue )

Re: Microphone greyed out on app for Go camera

jguerdat — Thu, 11 May 2017 13:03:31 GMT

StevenPaul wrote:

Are you referencing the Settings on my iPhone or on the Arlo app? If the former, I don't see My Devices as an option. If the latter, I don't have a camera option under Settings. Sorry to be so dense.

The app. In Settings, at the top, is a section labeled My Devices. The camera is found there.

Re: Microphone greyed out on app for Go camera

JamesC — Fri, 12 May 2017 18:02:37 GMT

StevenPaul,

Are you accessing from the primary account or a shared account? If the account is shared, it sounds like you may not have access rights enabled.

JamesC