topic Re: no arlo devices found in Arlo Go

Can't onboard Arlo GO after changing SIM card

angeloferraro — Tue, 28 Jun 2022 16:22:45 GMT

Hi,

I have been using my arlo go for a while and have just changed SIM, and tried the usual things to get it detected on the app but no sucess. I deleted it from the app, reset it, adjusted the APN settings as per my provider (although the provider provides an 'access number field' which isn't required in the setting adjustments). I get the usual chimes after pointing the camera at the QR code on the app but after that I get the 'no arlo devices found' message. The SIM card works fine elsewhere. What am I doing wrong?

Re: no arlo devices found

Newberry — Mon, 27 Jun 2022 17:25:13 GMT

I am having the same issue as you are having. My sim card was bad replaced it. put the APN in and cant get it to connect to the arlo app either. Flashes blue and purple then get an amber rapid flashing light.

Re: no arlo devices found

ShayneS — Tue, 28 Jun 2022 16:21:57 GMT

Are you still experiencing this issue?

Re: no arlo devices found

angeloferraro — Thu, 30 Jun 2022 04:07:29 GMT

unfortunately yes

Re: no arlo devices found

angeloferraro — Fri, 01 Jul 2022 03:07:25 GMT

all fixed now. I took the camera and phone outside and tried again and the app detected the camera this time. This would suggest that reception indoors isn't that great for camera detection.

Re: no arlo devices found

ShayneS — Fri, 01 Jul 2022 22:08:42 GMT

Thanks for the update, glad it's working now.