topic Re: Arlo Go will not detect motion in Arlo Go

Arlo Go will not detect motion

Macimae — Tue, 14 Jun 2022 19:24:53 GMT

Arlo go will not detect motion. Fails motion test. No amber light. Can this be fixed?

Re: Arlo Go will not detect motion

jguerdat — Wed, 15 Jun 2022 13:02:06 GMT

No. However, how are you testing for motion detection? Are you withing ~20 feet of the camera and moving side to side?

Re: Arlo Go will not detect motion

Macimae — Wed, 15 Jun 2022 13:32:25 GMT

Yes

Re: Arlo Go will not detect motion

JamesC — Wed, 15 Jun 2022 18:44:33 GMT

Macimae,

You could try removing and factory resetting the Arlo Go. After the reset is complete, add the camera back to your account as if it were new and test again to see if you still experience the same behavior.

https://kb.arlo.com/1202749/How-do-I-reset-my-Arlo-Go-camera-to-factory-default-settings

JamesC

Re: Arlo Go will not detect motion

Macimae — Wed, 15 Jun 2022 19:57:08 GMT

Thanks. I tried that and it did not work.

Re: Arlo Go will not detect motion

JamesC — Wed, 15 Jun 2022 20:38:52 GMT

This could indicate a hardware issue with the camera. How long have you owned it?

JamesC

Re: Arlo Go will not detect motion

Macimae — Wed, 15 Jun 2022 22:20:17 GMT

I believe it is a defective sensor. The camera is only 2 1/2 years old. I was told by Arlo that it is not fixable and I would need to buy a new camera. I will not buy another Arlo mostly because of their horrible customer service. Also a four hundred dollar camera should last longer than 2 1/2 years!