topic Re: Arlo Go Not completing start up in Arlo Go

Arlo Go Not completing start up

Eric_G — Wed, 25 May 2022 18:59:19 GMT

I have several of the Arlo Go's that won't complete the start up phase. I put the battery in and a blue light will blink slowly indefinitely. I have removed the SIM card and inserted the battery and it will give me the audible error and solid orange light. Then when I re-insert the SIM it goes back to blinking blue indefinitely. Is this a result of a bad firmware update? Any way I can resolve the issue?

Re: Arlo Go Not completing start up

jguerdat — Thu, 26 May 2022 13:08:27 GMT

Are these new installs or existing? If new, are you following the setup procedure in the app or web client? Which cell provider? Have you verified the SIMs with the provider?

Re: Arlo Go Not completing start up

Eric_G — Thu, 26 May 2022 13:19:28 GMT

These are existing installs. I have tried both mobile and web. Provider is Verizon and the SIMs are correct and active.

Re: Arlo Go Not completing start up

jguerdat — Fri, 27 May 2022 13:37:52 GMT

Can you take one camera to another location with better signal for testing? I suppose resetting a camera to see if that helps may be useful.

Re: Arlo Go Not completing start up

Eric_G — Fri, 27 May 2022 13:43:58 GMT

Yes I've tried this with a couple of the field techs and no changes. Deleting the camera and re-adding it yielded no results.

Re: Arlo Go Not completing start up

JamesC — Fri, 27 May 2022 20:57:51 GMT

Eric_G,

Can you provide exact details on what happens as you're going through the initial setup steps? What errors are seen?

Have you tried factory resetting as described here: https://kb.arlo.com/1202749/How-do-I-reset-my-Arlo-Go-camera-to-factory-default-settings

JamesC