topic Re: Connection Arlo Go in Arlo Go

Connection Arlo Go

ss233rsnow — Tue, 15 Feb 2022 17:33:47 GMT

Are others experiencing problems syncing with a blinking blue light off and on for the past week?

Re: Connection Arlo Go

ljsilver — Thu, 17 Feb 2022 15:47:52 GMT

I have also had the blue light blinking slowly and having trouble connecting. 2-17-22

Re: Connection Arlo Go

ShayneS — Thu, 17 Feb 2022 17:37:20 GMT

Have you made any changes to the GO camera (remove battery, reboot etc)?

Did this just suddenly occur?

Re: Connection Arlo Go

ss233rsnow — Thu, 17 Feb 2022 19:19:49 GMT

We tried changing the battery to ones that we know are working as we have multiple. Some of ours started acting up the past couple of months. They would disconnect and then we would swap batteries and they eventually would connect.(Sometimes a few hours) This one in particular would not hook back up at all.

Re: Connection Arlo Go

ljsilver — Thu, 17 Feb 2022 21:27:37 GMT

Took camera to store and had them install new SIM card. It worked. Back up and going. I did have to remove from device on phone and then add it back on. But this time the camara took a pic of QR code and worked. FYI- many retail locations do not have new SIM cards in stock because they use them up on pre-paid accounts. Call before you go. Fortunately they found one for me. I also learned that many Verizon retail locations do not offer any tech support. I was not to happy about this. That may cause me to go to AT&T in the future. My work phone is through AT&T and they have no problem trouble shooting any equipment I bring into them at the retail store.

Re: Connection Arlo Go

ShayneS — Thu, 17 Feb 2022 21:46:27 GMT

@ss233rsnow

have you tried resetting the camera?

Re: Connection Arlo Go

ss233rsnow — Fri, 18 Feb 2022 13:43:10 GMT

Yes, it would not reset. I ended up ordering a new one.

Re: Connection Arlo Go

ShayneS — Fri, 18 Feb 2022 17:54:25 GMT

Thanks for the update