topic Re: Camera keeps going offline in Arlo Go

Arlo Go Camera keeps going offline

moprabbit — Mon, 14 Mar 2022 18:01:11 GMT

I have 8 Arlo Go cameras in various positions around a field. Two of them are always going offline. I've changed their positions, cleaned the sim cards, done factory resets, put them in the same positions as other cameras but still they go offline. Any suggestions would be most appreciated. Thank you.

Arlo Go too often go offline

Staska — Sat, 25 Dec 2021 07:04:43 GMT

Hello, i bought my camera Arlo Go in august 2021. Now my camera working online only couple a days after charging and go to offline, i have three batteries , same happens with all batteries. Could you help me with this issue? It is hard always to go their and remove battery for restarting.

Re: Arlo Go too often go offline

jguerdat — Sat, 25 Dec 2021 19:15:52 GMT

Based on your image, being offline doesn't necessarily mean the battery is dead. It's more likely that the cell service in the camera location is weak. If you take the camera to someplace with known good signal strength, does it work properly?

Re: Arlo Go too often go offline

Staska — Sun, 26 Dec 2021 02:33:27 GMT

thank you for answer. i will make a test as you say: repositioning camera somewhere with better mobile service strength. it is take time. I will comeback with results later

Re: Arlo Go too often go offline

Staska — Sun, 02 Jan 2022 05:17:28 GMT

Arlo Go balcony test:
Signal: full strength.
Results: Test duration about 7 days. Camera was two times( each third day) going offline. First time -about 12 hours, second time- 18 hours, and come back by itself.
My friend have same camera, never been offline, we trying put on same place for test, his camera work all time with out any issues.

What your suggestion for next step, warranty or change network service to another operator?

Re: Arlo Go too often go offline

jguerdat — Sun, 02 Jan 2022 15:08:08 GMT

How old is the camera? If outside the warranty period (1 year for most places) contacting support may provide some extra support but not a replacement.

You can't change service providers - different radios in the camera would be needed.

Re: Camera keeps going offline

TomMac — Tue, 18 Jan 2022 14:00:26 GMT

If you swapped the locations with other working cameras and the same issue appeared, it may just be the cameras.

Are they under warranty ? ( 1 yr ) If so, you may want to contact Arlo service

Re: Camera keeps going offline

moprabbit — Tue, 18 Jan 2022 14:11:48 GMT

Thanks TomMac for your reply. The cameras aren't under warranty. So I think you're probably right that it's the cameras.
Kind regards
Ann

Re: Arlo Go is not staying connected. Off and on Intermittently

Briankook — Sun, 23 Jan 2022 11:04:15 GMT

Same problem here in the United States.
I have a 6 Arlo Go cams that have been working fine until the last 2 weeks.
Now they constantly drop off the network.
I brought them into the AT&T store and they gave me brand-new Sim cards which did not solve the problem. The cameras continue to drop off the network.
I noticed this on the Arlo app as well as the web client on the computer.
I’m at a loss on this one.

What Changed in the Last 2 Weeks? (Arlo Go)

Briankook — Sun, 23 Jan 2022 11:29:37 GMT

(I am in the U.S.)

I have been using 6 of the Arlo Go cams over the last year without any problems. Within the last 2 weeks, all 6 cameras continuously drop off the network. I am noticing this happen on the iphone app and the web browser on the computer.

I just brought the cameras into the AT&T store hoping updated sim cards would resolve the issue and it did not. They told me there is nothing else they can do on their end.

So I turned to this forum and I see others having the exact same issue. This leads me to believe it might be something on Arlo's end.

Now what happened over the last few weeks to cause this?

Any ideas or suggestions?

Thanks in advance.

-Brian

Re: Camera keeps going offline

Briankook — Sun, 23 Jan 2022 11:34:14 GMT

I am having the same problem but it is happening with ALL 6 of my Arlo Go cams and the problem started at the same time which was about 2 weeks ago. Too much of a coincidence for it to be faulty cameras.

I am seeing others on here reporting the exact same problem.

Re: Camera keeps going offline

moprabbit — Sun, 23 Jan 2022 17:55:55 GMT

That's really strange Brian Kook. I'm still having trouble with mine.

Re: Camera keeps going offline

ShayneS — Mon, 24 Jan 2022 23:35:04 GMT

Hi @Briankook

May I ask which troubleshooting steps you have performed so far? I don't want to suggest any methods you have previously performed.

Re: Camera keeps going offline

Briankook — Mon, 24 Jan 2022 23:42:07 GMT

Hello and thanks for reaching out to me.

I made sure that I am using FULLY CHARGED batteries.

I brought all 6 cameras into the local AT&T store and they installed brand new sim cards in each camera, but that did not resolve the problem. Yes I made sure to restart all cams after the sim cards were replaced.

I specifically asked them if there is anything else that can be done on their end and they said "no" unfortunately.

I am certainly open for any other suggestions.

Thanks!

Brian

Re: Camera keeps going offline

Socrates99 — Fri, 28 Jan 2022 18:53:12 GMT

I’m having the same exact problem with AT&T arlo go. I have two miles apart and they have both started going offline recently after a couple of years of working. They also intermittently pickup movement- probably due to being offline. But these are security cameras they should tell us if they are making them obsolete or something. I know they have the go 2 now but I don’t think they have it with att yet. So what do we do in the mean time to make them work? Att says there isn’t anything they can do beyond new sims.

Re: Camera keeps going offline

Briankook — Fri, 28 Jan 2022 19:05:45 GMT

Thanks for the reply.
I just replaced the SIM cards again with unlimited data cards and I have the same problem.
At this point, I’m going to get away from these Arlo cams and go with the Reolink cams suggested by the AT&T rep.

Re: Camera keeps going offline

Keven55 — Fri, 28 Jan 2022 20:57:53 GMT

I've had my camera for a couple years now and only have been experiencing constant offline in the past few week. I have a remote vacation home that doesn't have Wi-Fi so I went with my cellular company AT&T and pay for a dedicated line for my camera through LTE. I'm very frustrated with Arlo's lack of support helping to identify what the problem might be. I've been told that there should be a patch and a Firmware update now that 5G is being broadcasted.

My solution to getting back online:

I've gone to The camera home page, Click on * symbol in bottom right corner. Device setting-connected to, turned on (Roaming), Then waited to see the camera go back online.

This has been the only way I have been able to get reconnected when I log in remotely to view live.

when I log back out in back in later its offline. I've tried everything in my setting and nothing else seems to work.

Very frustrating

Re: Camera keeps going offline

Briankook — Fri, 28 Jan 2022 21:02:55 GMT

Thanks.
So do you think it’s an AT&T issue?
I do.
So far, nothing has worked.

Re: Camera keeps going offline

Keven55 — Fri, 28 Jan 2022 22:53:21 GMT

I believe it most likely is. They have continued to refer me back to Arlo as they don’t have a answer. It could be that the tower is now broadcasting in 5g but couldn’t be confirmed. Arlo also would have firmware update if this is the case. I’m still working on it and looking into alternatives for cameras

Re: Camera keeps going offline

Briankook — Fri, 28 Jan 2022 22:59:04 GMT

These are the cameras I am going to switch to if this does not get resolved:

https://reolink.com/us/product/reolink-go-pt/