https://community.arlo.com/t5/Arlo-Go/How-do-you-get-Arlo-support-to-respond/m-p/1841511#M5138 <P>Hi Lucytrowt,</P> <P>&nbsp;</P> <P>Let me reach out to you via private message to gather more information from you.</P> Wed, 01 Dec 2021 00:40:30 GMT JessicaP 2021-12-01T00:40:30Z https://community.arlo.com/t5/Arlo-Go/How-do-you-get-Arlo-support-to-respond/m-p/1841244#M5134 We have a camera that stopped working on the 18th November opened a case with Arlo they told us to reset but we can’t get camera to fire back up, now they won’t respond to emails or phone? And it’s within the 2 years don’t want to start with trading standards if someone know how to get them to respond all the case says is open? Tue, 30 Nov 2021 08:39:09 GMT https://community.arlo.com/t5/Arlo-Go/How-do-you-get-Arlo-support-to-respond/m-p/1841244#M5134 Lucytrowt 2021-11-30T08:39:09Z https://community.arlo.com/t5/Arlo-Go/How-do-you-get-Arlo-support-to-respond/m-p/1841511#M5138 <P>Hi Lucytrowt,</P> <P>&nbsp;</P> <P>Let me reach out to you via private message to gather more information from you.</P> Wed, 01 Dec 2021 00:40:30 GMT https://community.arlo.com/t5/Arlo-Go/How-do-you-get-Arlo-support-to-respond/m-p/1841511#M5138 JessicaP 2021-12-01T00:40:30Z https://community.arlo.com/t5/Arlo-Go/How-do-you-get-Arlo-support-to-respond/m-p/1842314#M5150 <P>More than likely you need Arlo to put some time on your camera in order for it to have a data connection so it can connect.&nbsp;</P> Sun, 05 Dec 2021 14:36:23 GMT https://community.arlo.com/t5/Arlo-Go/How-do-you-get-Arlo-support-to-respond/m-p/1842314#M5150 NoTime 2021-12-05T14:36:23Z