topic Re: How to reactivate the auto-recording function somehow disabled by Arlo ? in Arlo Go

How to reactivate the auto-recording function somehow disabled by Arlo ?

Brian97 — Sat, 20 Nov 2021 15:48:24 GMT

Question:- How to reactivate the auto-recording (based on motion/sound detection) function somehow disabled (by Arlo) since 6 Nov 2021 ??

Cams on "no plan" subscription.

Cannot receive since 6 Nov 2021 email notifications of motion detections; checked video library and found no video recordings since then (used to have recordings everyday). (Worked well for 3 years before 6 Nov 2021.)

Had not changed settings for over a year.

Had tried with one of the cams the removing & reinstating of its battery but found no resumption of auto-recording based on motion/sound detection.

Logged in but could not proceed further than the Arm/Disarm screen page under "Mode" (screen clip shown attached).

No improvement even after subscribing on 19/11 to Arlo Secure (1-mth $4.49).

Nevertheless can manually create video recordings in library.

Re: How to reactivate the auto-recording function somehow disabled by Arlo ?

JessicaP — Tue, 23 Nov 2021 19:57:38 GMT

Hi Brian97,

For further assistance where your Arlo Go camera is showing "no plan" subscription, please navigate to Settings > Support in the Arlo App for service options available to you.

Re: How to reactivate the auto-recording function somehow disabled by Arlo ?

Brian97 — Wed, 24 Nov 2021 17:18:21 GMT

The virtual assistant under "Setting" " Support" could not answer my question.

Previously had no subscription (i.e. "no plan"). Starting on 19/11/2021, one camera is on Arlo Secure subscription, but still cannot proceed further than the Arm/Disarm screen page under "Mode" (the screen keeps showing "Getting status...." for the cams and does not proceed further for the arm function settings.)

Look forward to your feedback.

Re: How to reactivate the auto-recording function somehow disabled by Arlo ?

JessicaP — Mon, 29 Nov 2021 17:37:05 GMT

Is your mode not updating either on the web client on your computer?