topic Arlo Go - Mode tab / Selection stopped working in Arlo Go

Arlo Go - Mode tab / Selection stopped working

NPaddo — Thu, 18 Nov 2021 22:11:48 GMT

After having dealt with quite a lot of Arlo Go Installations mainly for stock theft monitoring, and having also had 'mostly' OK functionality out of those systems (albeit with a lot of very frustrating niggles initially) . I have setup an Old/New stock one recently at home and everything worked as I know it should. Then just 'cause'... the Android 'Mode' tab disappeared completely, accessing the device via the my.arlo.com on Edge browser, and Chrome, and Firefox...., I see that NONE of the modes are selected (could be a clue there?) but when I try and Arm it - I get the now very familiar 'Please Wait' (forever?) - that seems to be a synonym in Alro-World for we added another bug in the last update.

Any/all interactions I have had with the support folks has been astoundingly frustrating - mainly just shooting in the dark with the usual power-off/on , uninstall/reinstall , try another browser , get vaccinated , stand on one leg and buy an Apple phone. The scary part is that the SAME issues have been reoccurring over the years as a cursory browse thought the community posts will show - what a joke!

Re: Arlo Go - Mode tab / Selection stopped working

JessicaP — Fri, 19 Nov 2021 19:41:22 GMT

Hi NPaddo,

You mentioned that you contacted the support team but your issue is still remains. Let me reach out to you via private message to gather more information from you.

Re: Arlo Go - Mode tab / Selection stopped working

NPaddo — Fri, 26 Nov 2021 23:31:55 GMT

Yes - after my reporting of the issue an update must have occurred because now the 'mode' tab/button has reappeared allowing me to Arm and Disarm the camera.

Please note that I did NOT change anything on my end so it could only have been caused by a bug on your end.

So far it's all working again - lets hope it stays fixed.

Regards