topic No Activity Zones on Arlo Go in Arlo Go

No Activity Zones on Arlo Go

RLinn — Mon, 04 Oct 2021 17:21:54 GMT

I have lost the ability to add/view/delete activity zones for my Arlo Go camera on both the mobile app and the web page. It is plugged into AC power and charged to 100%. Did we lose a critical feature?

Re: No Activity Zones on Arlo Go

JessicaP — Tue, 05 Oct 2021 16:48:18 GMT

Hi RLinn,

Do you have an existing Arlo (Secure) subscription on your account? You can read here to know what you need to use activity zones: What are activity zones and how do I create them?

Re: No Activity Zones on Arlo Go

RLinn — Tue, 05 Oct 2021 17:31:01 GMT

Yes, I have an active subscription otherwise the camera will not connect to the cellular network.

Re: No Activity Zones on Arlo Go

JessicaP — Tue, 05 Oct 2021 20:39:01 GMT

I'm referring to the Arlo Secure Subscription plan, which is a different subscription from your cellular plan for your Arlo Go. You can learn more about Arlo Secure Subscription here: What are the available Arlo subscription plans and how much cloud recording is available?

Re: No Activity Zones on Arlo Go

RLinn — Tue, 12 Oct 2021 12:59:44 GMT

Arlo Secure subscriptions are not available for Arlo Go cellular cameras, I have the only subscription available for my camera. I would think Arlo tech support would know this, so far requesting help from this company is a complete waste of time. Will not be buying another product from Arlo...

Re: No Activity Zones on Arlo Go

JessicaP — Tue, 12 Oct 2021 15:47:31 GMT

You can subscribe to Arlo Secure subscription for your Arlo Go cameras. You can purchase or change an Arlo subscription plan on the Arlo Android app or on the web client on your computer but cannot on the Arlo iOS app.

Read here to learn how to subscribe to Arlo Secure: How do I subscribe to Arlo Secure?

Re: No Activity Zones on Arlo Go

RLinn — Tue, 12 Oct 2021 15:59:19 GMT

I am subscribed to a cellular arlo plan, and no option for activity zones is available. See attachment.

Re: No Activity Zones on Arlo Go

JessicaP — Tue, 12 Oct 2021 17:26:05 GMT

Thanks for providing that screenshot.

On your provided screenshot, you will need to click on "Subscribe Now" on the "Arlo Secure" section to have the activity zones function. Are you seeing an error when trying to subscribe to Arlo Secure?