Arlo go with vodafone won't scan QR code (VML4030)

lotuska — Wed, 02 Jun 2021 19:21:19 GMT

I have an Arlo Go and a Vodafone V-Sim (in the UK). The sim is active and when I insert and power on the Arlo Go it chimes and the led is blue - which I believe means that it has connected to the mobile network.

However when I try and scan the QR code to connect to the cloud it fails, I get a rapid flash orange light and the fail sound...I have tried multiple times, I have tried to factory reset the Arlo Go, I have even waited 1 day...but I am still unable to connect.

Please help

Re: arlo go with vodafone won't scan QR code (VML4030)

ShayneS — Wed, 02 Jun 2021 19:20:47 GMT

Hi @lotuska

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

topic Arlo go with vodafone won't scan QR code (VML4030) in Arlo Go

Arlo go with vodafone won't scan QR code (VML4030)

Re: arlo go with vodafone won't scan QR code (VML4030)