topic Re: Arlo go stopped sending motion notifications in Arlo Go

Arlo go stopped sending motion notifications when motion is detected. Did not change settings.

MiliuVLC — Fri, 14 May 2021 14:22:40 GMT

Hi!

My camera Arlo Go has stopped sending push up notications when movement is detected.
I haven’t applied any configuration change. I tried to uninstall and install the camera again and the problem is still there.
It seems the motion detection feature is not working. Anyone having the same issue?

Thank you

Re: Arlo go stopped sending motion notifications

StephenB — Thu, 13 May 2021 21:10:13 GMT

@MiliuVLC wrote:

It seems the motion detection feature is not working. Anyone having the same issue?

Did you try the motion detection test? https://kb.arlo.com/1114344/How-do-I-use-the-motion-detection-test-for-my-Arlo-device

Re: Arlo go stopped sending motion notifications

hurstolds1 — Thu, 20 May 2021 15:28:06 GMT

Mine stopped as well on 5/18/2021?

Re: Arlo go stopped sending motion notifications

JessicaP — Fri, 21 May 2021 14:13:04 GMT

Hi hurstolds1,

Have you tried what StephenB suggested above?

Re: Arlo go stopped sending motion notifications

MiliuVLC — Fri, 21 May 2021 14:43:00 GMT

I tried it but still not working.

Finally I found the solution:

- Remove the battery

- Wait for some minutes

- Install the battery

- Remove the device from the app

- Install the device again

Best.

Re: Arlo go stopped sending motion notifications

SteffiB — Sat, 22 May 2021 09:55:27 GMT

Hey, I’ve got the same problem. One of three cameras stopped motion detection this night.

Re: Arlo go stopped sending motion notifications

hurstolds1 — Sat, 22 May 2021 13:30:48 GMT

I rebooted the Smart Hub and this solved the problem with the doorbell notifications.