topic Re: Can't activate camera from Web Portal - Chrome in Arlo Go

Can't activate camera from Web Portal - Chrome

timelas — Fri, 07 May 2021 16:24:54 GMT

Everything worked fine up until a week or two ago. Now, when I log into the Web Portal and see my Arlo Go camera in the upper left corner and it shows that it has service and battery but no longer has a play button to turn on the video stream. I've tried refreshing the page, logging in and out, etc and it just no longer appear. Everything works fine in the Android app and I can stream video. I'm running Chrome browser on a Chromebox (ChromeOS).

Re: Can't activate camera from Smart Portal

jguerdat — Wed, 05 May 2021 13:32:12 GMT

I don't have a Go in service but every other camera still has the ability to use live view. Have you tried a different browser and/or a computer to see if it still happens? A mobile browser can be used if set to use the desktop version of the site.

Re: Can't activate camera from Web Portal - Chrome

Edvins — Sat, 08 May 2021 12:39:52 GMT

the same problem- neither Hrome nor MS Edge lets me signing in. I allowed pop-ups and javascript for arlo, but it does not work anyway.

Re: Can't activate camera from Web Portal - Chrome

Edvins — Sat, 08 May 2021 12:50:09 GMT

what does this message mean? Http failure response for https://ocapi-app.arlo.com/api/auth: 0 Unknown Error

Re: Can't activate camera from Web Portal - Chrome

ShayneS — Mon, 10 May 2021 20:10:57 GMT

@Edvins

Have you cleared your browsers cache yet?

Re: Can't activate camera from Web Portal - Chrome

Edvins — Mon, 10 May 2021 21:06:56 GMT

yes, cache is clear. But still getting message -Http failure response for https://ocapi-app.arlo.com/api/auth: 0 Unknown Error

local customer service also could not log in and advised to wait because the problem was with the arlo server. it seems strange because there is no information about it

Re: Can't activate camera from Web Portal - Chrome

ShayneS — Mon, 10 May 2021 23:30:25 GMT

@Edvins

Is there another computer you can check your login with? Do you have any issues logging in with the Arlo app?

Re: Can't activate camera from Web Portal - Chrome

Edvins — Tue, 11 May 2021 06:06:46 GMT

Thanks for the reply.
The app on my phone works fine. Unfortunately, I only have one computer (Intel (R) Core (TM) i7-6700HQ CPU @ 2.60GHz 2.59 GHz, 16.0 GB RAM), but I will ask a trusted friend to log in to my account and I will inform you later.

I have Avast free antivirus installed - maybe this is causing the problem? As I understand from your answer - then there is no problem with the Arlo server..

Re: Can't activate camera from Web Portal - Chrome

jguerdat — Tue, 11 May 2021 08:12:46 GMT

Others have had problems with certain antivirus packages, especially Kaspersky. It would be worth a quick test to disable any 3rd party antivirus and/or firewall software. Certainly don't leave it that way.

Re: Can't activate camera from Web Portal - Chrome

Edvins — Tue, 11 May 2021 18:39:13 GMT

I cleared the cache again and temporarily disabled Avast antivirus, but it didn't work either. I'll try with another computer.