topic Re: Arlo Go issues with Settings Icon since last update in Arlo Go

Arlo Go issues with Settings Icon since last update

moprabbit — Thu, 04 Mar 2021 19:06:47 GMT

2 days ago I found I had difficulty using the settings icon on my arlo go cameras. The problem was very random, sometimes 1 camera would be ok then next time I put the cameras on the camera that did work, wouldn't and one that didn't work, would work. I've reported the issue to Arlo support but I wondered if anyone else had a problem. I've also just got another arlo go camera and I can't get that working. Wondered if that could be related. Thank you

Re: Problems since last update Feb 2021

ShayneS — Wed, 03 Mar 2021 22:05:58 GMT

Hi @moprabbit

Please make sure to have the latest version of the Arlo mobile app installed on your device. You can find the latest FW versions here

Re: Problems since last update Feb 2021

ArloGoVML4030 — Thu, 04 Mar 2021 16:22:52 GMT

I have the exact problem. Android mobile

Re: Problems since last update Feb 2021

moprabbit — Thu, 04 Mar 2021 16:32:17 GMT

Sorry to hear that. I should report it to Arlo support then they will know others are having the same issues. I've reported it and have a case number. They've said they will try to get it sorted out.

Re: Problems since last update Feb 2021

moprabbit — Thu, 04 Mar 2021 16:40:03 GMT

Thank you for your reply. I have downloaded the newest app but the problem still persists.

Re: Problems since last update Feb 2021

ShayneS — Thu, 04 Mar 2021 19:07:43 GMT

Can you please provide a little more detail regarding the issue you are experiencing?

Thank you

Re: Problems since last update Feb 2021

moprabbit — Thu, 04 Mar 2021 22:40:00 GMT

Hi ShayneS, when I log in to my 3 cameras and go to 'settings' then to 'my devices' instead of seeing all the settings there is sometimes just a picture of a base station and none of the settings show. Sometimes this shows on all 3 cameras, sometimes just on one and the others are all normal. Next time I log in, it will be different, 2 cameras might show the picture of the base station and the third shows the settings. Every time I log in, it's different. That's the problem.

Re: Problems since last update Feb 2021

ShayneS — Thu, 04 Mar 2021 22:47:41 GMT

Thanks for the detailed info. Is it possible to provide a screenshot when this issue occurs. Thank you

Re: Problems since last update Feb 2021

moprabbit — Fri, 05 Mar 2021 12:41:07 GMT

I'll try to attach the picture of what shows when the camera settings don't appear. Hope this is the correct one! It just looks like a little white box.

Re: Arlo Go issues with Settings Icon since last update

ShayneS — Tue, 09 Mar 2021 19:38:46 GMT

Hi @moprabbit

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

Re: Arlo Go issues with Settings Icon since last update

ShayneS — Tue, 16 Mar 2021 18:01:04 GMT

Hi,

Is this issue occurring on Android & iOS? does it happen on the web portal as well?

Re: Arlo Go issues with Settings Icon since last update

moprabbit — Tue, 16 Mar 2021 23:15:43 GMT

Hi Shayne, the issue only happens on the Android devices. On my computer I can access the camera settings.
Regards

Re: Arlo Go issues with Settings Icon since last update

ShayneS — Thu, 18 Mar 2021 16:51:46 GMT

Thank you for providing this info, I will provide an update as soon as possible.

Re: Arlo Go issues with Settings Icon since last update

ShayneS — Mon, 19 Apr 2021 16:12:42 GMT

HI @moprabbit

This issue should now be resolved. Please update to the latest version of the Arlo Mobile App v3.2

Thank you!

Re: Arlo Go issues with Settings Icon since last update

moprabbit — Sat, 17 Apr 2021 08:05:32 GMT

Hi Shayne,
The problem now seems to be resolved. I can access the settings now. So that's good. Thank you for your reply and taking the time to look into the matter. Kind regards Ann

Re: Arlo Go issues with Settings Icon since last update

ShayneS — Mon, 19 Apr 2021 16:09:27 GMT

@moprabbit

That is great news!

Thanks for letting me know.