topic Re: Arlo Go App very delayed for populating the video after notification goes off in Arlo Go

Will get notification that motion is detected but can't access video for a whole day?

IcedImages — Mon, 12 Apr 2021 17:59:50 GMT

I will get a notification on the App that motion is detected, but sometimes I won't be able to access the video for a whole day.

Re: Arlo Go App very delayed for populating the video after notification goes off

jguerdat — Sun, 11 Apr 2021 13:18:15 GMT

Have you tried force closing the app and reopening it as well as the web client?

Re: Arlo Go App very delayed for populating the video after notification goes off

IcedImages — Sun, 11 Apr 2021 14:45:34 GMT

I've definitely tried rebooting the app, but I don't know what you mean by web client.

Re: Arlo Go App very delayed for populating the video after notification goes off

IcedImages — Sun, 11 Apr 2021 15:12:38 GMT

Ok I've logged into the web client for the first time, but not sure what to do from there. The videos don't show up there either. I know it recorded two yesterday as I got notifications and my other camera (different brand) sent me pictures at the same time. Last time this happened they showed up about 24 hours later. Right now has been a little over 24 hours.

Re: Arlo Go App very delayed for populating the video after notification goes off

IcedImages — Sun, 11 Apr 2021 15:13:49 GMT

Also, I just did a manual recording to make sure it would go into the library and it did.

Re: Arlo Go App very delayed for populating the video after notification goes off

jguerdat — Mon, 12 Apr 2021 13:23:22 GMT

Do you have a subscription to Arlo Smart? Have you checked your modes and rules to verify that a suitable one is selected and has the proper actions? Have you restarted the camera?