topic Re: Cant buy subscription plan in Arlo Go

Cant buy subscription plan. Get error message and endless waiting symbol?

CrossUp — Mon, 25 Jan 2021 17:47:54 GMT

I just unpacked my first Arlo camera and need to set it up asap. Now i can't get a subscription plan. I checked status on arlo services and they are all online. I get error message and endless waiting symbol. I am at a location and need to install the damn camera. Help

Re: Cant buy subscription plan

CrossUp — Sat, 23 Jan 2021 09:55:58 GMT

Here is the screenshot of error message

Re: Cant buy subscription plan

SBHE — Sun, 24 Jan 2021 10:16:29 GMT

Welcome to the Arlo community your first experience was indicative of all things Arlo. As you navigate in the endless circle searching for your answer remember you not in the throes of a psychotic episode this is not a reflection of you and it's not karma come to call. Advisable to refrain from alcohol use while attempting to navigate and repair be safe out there.
Enjoy your Arlo. I know I have.

Re: Cant buy subscription plan

CrossUp — Sun, 24 Jan 2021 10:24:31 GMT

What kind of solution was this? FYI I used SD card to store videos.

Re: Cant buy subscription plan

SBHE — Sun, 24 Jan 2021 12:02:03 GMT

Im a fellow customer, by no means a service rep. I've been trying to get this camera working since October and I'm in hot water with the boss on the count of the inability to get these camera going. All the while I've been bounced back and forth between Verizon supposed to be text but they're just sales people and arlo's tech's going around and around,.. making absolutely no headway. Perhaps it was too early in the morning for dry humor . Good luck,
good morning

Re: Cant buy subscription plan

SBHE — Sun, 24 Jan 2021 12:27:52 GMT

I believe you bought that from Verizon but if you have the SD card I think it just runs in an endless loop for like 7 days you should be able to run the thing for a month without a subscription. I I believe that's how it worked out for us and I finally bought a subscription in desperation we couldn't even get the camera to barely come on anymore.