topic Re: Arlo Go & Alarm/logging in issue in Arlo Go

Arlo Go & Alarm/logging in issue

Tucky — Tue, 07 Jul 2020 17:53:00 GMT

When camera detects motion, alarm sound but I cannot get logged onto cameras for about 18 minutes, and cameras only detect motion once during that time. Also cannot change duration of alarm, stuck at 180 seconds.

Re: Arlo Go & Alarm/logging in issue

ShayneS — Tue, 07 Jul 2020 17:53:34 GMT

Hi @Tucky

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

Re: Arlo Go & Alarm/logging in issue

Tucky — Fri, 25 Sep 2020 23:51:24 GMT

Still unable to log onto camera immediately after detecting motion. Usually have to wait at least 18 minutes. Ridiculous. Nobody knows why.

Re: Arlo Go & Alarm/logging in issue

ShayneS — Mon, 28 Sep 2020 23:14:46 GMT

Is the connection issue occurring on the web portal & Mobile app?