topic Arlo Go - Bricked during update! in Arlo Go

Arlo Go - Bricked during update!

scatpack — Wed, 23 Sep 2020 00:17:39 GMT

Current status of my Arlo Go

Blinks Red/Blue 40x... goes black.. repeats... about 5x. Gives up.

My arlo go got bricked performing an update im guessing. It was the "This Arlo device is offline. Please make sure it is in mobile coverage" error.

Ive already tried multiple batteries AND multiple SIM cards.

I cannot reset the Arlo GO. When I try to take a photo of the QR code when trying to add the camera and pressing the button, it never 'clicks' and I never get a chime. Ive tried multiple times.

Arlo support was no help.

Any ideas before i use this as an expensive baseball?

Re: Arlo Go - Bricked during update!

jguerdat — Wed, 23 Sep 2020 13:01:28 GMT

There's an FAQ here in the support area about resetting the Go. If that doesn't help, it sounds like you have a baseball...

Re: Arlo Go - Bricked during update!

scatpack — Wed, 23 Sep 2020 13:41:46 GMT

Yes, unfortunately thats what im trying to do. Since the camera no longer responds to clicking the button on top, i can't start the reset process. And there is no other way to reset it.

Re: Arlo Go - Bricked during update!

JessicaP — Thu, 24 Sep 2020 17:05:40 GMT

Hey scatpack,

Let me reach out to you via private message to gather more information from you.